Junior Tech Support

hace 6 meses


Tlahuac, México EX Squared Outcoding A tiempo completo

**Become an Outcoder as a (POSITION NAME)**

**What you'll need to be successful**:

- **Technical Skills**:

- Experience in handling support tickets in accordance with Service Level Agreements (SLAs).
- Ability to analyze, manage, and diagnose tasks through log reading via AWS.
- Knowledge of Microsoft Office, Zendesk, and basic understanding of JavaScript and AWS for technical troubleshooting and data management.
- ** Soft Skills**:

- Excellent customer service skills, especially in providing technical support to internal or external users.
- Effective communication skills, with the ability to maintain cordial relations with clients through honest and interactive communication.
- Teamwork skills, capable of collaborating effectively within the team and across departments.
- Adaptability to changes, commitment to quality work, and the ability to work under pressure.

**This will be considered a plus**:

- Bilingual proficiency in Spanish and English, with advanced skills in English.
- Prior experience or familiarity with electronic disposal processes, lab logistics, and material/chemical handling.
- A proactive approach to documenting support processes, enhancing productivity, and contributing to continuous improvement initiatives.

**About us**: EX² Outcoding is a premier solution provider of a broad range of outsourcing services, combining proven expertise in technology and project execution for companies searching for high-quality software development solutions. We specialize in delivering the best technical solution and enhancing that solution creatively by working closely with stakeholders to understand the business context.

LI-ERICK #LI-REMOTE


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