Customer Service Representative
hace 1 mes
As a key member of our team at Wesco International, Inc., you will play a vital role in delivering exceptional customer service to our clients. Your primary responsibility will be to respond to customer inquiries, resolve issues, and provide solutions to meet their needs.
Responsibilities:
- Interact with customers via phone, email, or in-person to provide information and ensure the best possible service.
- Handle and resolve customer complaints, special orders, and returns in a timely and professional manner.
- Analyze customer service needs and refer to other departments as necessary to ensure seamless resolution.
- Process orders, provide pricing information, and answer questions about changes in service, discontinuance, and shipping.
- Record customer interactions and transactions, including details of inquiries, complaints, comments, and actions taken.
- Refer unresolved customer grievances to designated departments for further investigation.
- Complete customer invoicing and maintain accurate records.
- Identify opportunities to upsell or cross-sell products or services to existing or potential clients.
- Maintain regular contact with existing clients to understand their needs and develop strategies to address their concerns.
- Participate in weekly sales meetings to stay informed about industry trends, market activity, and competitor products.
Qualifications:
- High School Diploma or Equivalent required
- Associate degree (College Diploma (Canada) preferred
- 0-2 years of relevant experience
- Knowledge of customer service principles and processes, including needs assessment, quality standards, and customer satisfaction evaluation
- Ability to build working relationships with other functional areas to support mutual objectives
- Basic problem-solving skills and ability to analyze information to provide excellent service
- Ability to research and resolve customer issues
- Strong written and verbal communication skills
- Basic computer skills
- 1 year of sales experience
- Direct Sales (B2B) experience
- Strong knowledge of retail and wholesale sales principles, methods, practices, and techniques
- Ability to effectively prioritize and execute tasks
- Ability to build and maintain long-term relationships with customers
Wesco International, Inc. is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer.
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