Associate, Real Time Management

hace 7 días


Tlahuac, México Webhelp A tiempo completo

**Workforce Management (WFM)**

**Location**
- Mexico City, Mexico***

Job Title:
Associate, Real Time Management

**Job Description**:
The Associate Intraday is responsible for managing the intraday performance of multiple program(s) or line(s) of business at one or more Call Center(s). This position will utilize monitoring systems to ensure appropriate staffing levels and agent availability to meet client expectations and Convergys scheduling standards.
** Essential Functions/Core **Responsibilities**:

- Distributes accurate and timely agent schedules
- Inputs intraday corrections and exceptions into systems for agent time off and absences
- Monitors inbound volume for unusual activity to ensure staffing needs are met
- Recognize abnormal scheduling issues and escalate as necessary
- Initiates and coordinates trouble tickets and escalate issues as required
- Prepares standard and ad hoc reports for agent availability effectiveness- Reviews agent availability to ensure that client service agreements are met
- Bachelor's degree in related field with less than two years of relevant experience preferred
- Minimum one year experience in a call center required
- Ability to multi-task, prioritize, and meet timelines on deliverables
- Ability to guide individuals toward goal achievement using negotiation, collaboration, motivation and development skills
- Excellent organizational skills
- Strong attention to detail
- Ability to coach and develop action plans to maximize performance
- Proven ability to analyze and improve work processes and policies
- Excellent customer service/support skills, and ability to work well under pressure
- Proficient in Microsoft Office#LATAMCNX

**Location**:
MEX Ciudad de Mexico Insurgentes Sur

Language Requirements:
English

Time Type:
Full time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents


  • Associate, Planning

    hace 1 semana


    Tlahuac, México Webhelp A tiempo completo

    **Workforce Management (WFM)** **Location** - Mexico City, Mexico*** Job Title: Associate, Planning & Scheduling **Job Description**: Associate, Planning & Scheduling involves effective operational planning & execution including Forecasting, Capacity Planning, Scheduling & Real-Time monitoring. Creating and managing staff schedules to accomplish a...

  • Associate, Wfm Scheduler

    hace 4 semanas


    Tlahuac, México Webhelp A tiempo completo

    **Workforce Management (WFM)** **Location** - Mexico City, Mexico*** Job Title: Associate, WFM Scheduler **Job Description**: The Sr. Analyst, Planning & Scheduling involves effective operational planning & execution including Forecasting, Capacity Planning, Scheduling & Real-Time monitoring. Creating and managing staff schedules to accomplish a...

  • Associate Director, Sales

    hace 4 semanas


    Tlahuac, México Webhelp A tiempo completo

    **Account Management** **Location** - Mexico City, Mexico*** Job Title: Associate Director, Sales **Job Description**: - Job Description Summary- The Associate Director, Sales leads and grows a portfolio of corporate global accounts. This Corporate Sales Professional will actively engage with clients to sell new products, solutions, and services to...

  • Business Associate-1

    hace 4 semanas


    Tlahuac, México Citi A tiempo completo

    The Business Associate is an intermediate level position responsible for the overall administrative activities of a business. These tasks may include contribution to external audits, business continuity activities or addressing regulatory issues. The Business Associate may assist in activities such as the tracking of business financials, managing employee...


  • Tlahuac, México Capital One A tiempo completo

    WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico Senior Associate, Site Operations At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. In Global Workplace Services (GWS), we deliver holistic solutions that serve and...


  • Tlahuac, México BINOMIA A tiempo completo

    Importante empresa solicita **Analista Real Time/Analista de Información Command Center.** **Ofrecemos** - Sueldo fijo mensual - Prestaciones de Ley - Tiempo Completo - Oportunidad de Crecimiento - Equipo de Computo **Horario**: Lunes a Sábado de 08:30 a 17:30 hrs, Descanso los Domingos. **Requisitos** - Escolaridad Bachillerato terminado, deseable...


  • Tlahuac, México CASANEVO A tiempo completo

    Position: BookkeeperLocation: Polanco Mexico city Employment Type: Full-time Work Schedule: Monday to Friday, 9:00 AM to 6:00 PM Salary and Benefits: Competitive salary We are a leading real estate property management company specializing in short-term / Lonf terms rentals, corporate housing, and long-term apartment rentals. Our portfolio includes...

  • Ops Support Associate 2

    hace 3 semanas


    Tlahuac, México Citi A tiempo completo

    The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves...

  • Ops Support Associate

    hace 3 semanas


    Tlahuac, México Citi A tiempo completo

    The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves...

  • Ops Support Associate 2

    hace 3 semanas


    Tlahuac, México Citi A tiempo completo

    The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves...

  • Ops Support Associate

    hace 2 semanas


    Tlahuac, México Citi A tiempo completo

    The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves...


  • Tlahuac, México Lilly A tiempo completo

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Associate Product Analyst

    hace 2 semanas


    Tlahuac, México Citi A tiempo completo

    The Associate Product Analyst is an entry level position responsible for assisting in the development of product plans, strategies and tactics in coordination with the Product Management team.The overall objective of this role is to coordinate the promotion of products to develop new markets, increase share of market and obtain competitive...


  • Tlahuac, México ALSTOM A tiempo completo

    Req ID:412562 We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more...


  • Tlahuac, México ALSTOM A tiempo completo

    Req ID:420194 We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more...

  • Ops Support Associate 2

    hace 1 semana


    Tlahuac, México Citi A tiempo completo

    The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves...


  • Tlahuac, México Citi A tiempo completo

    Transaction Management will be responsible for supporting multiple aspects of the lending lifecycle including but not limited to loan closing and servicing coordination, facilitating complex client onboarding, data management, and quality control. The team will be accountable and responsible for operational oversight of the closing and servicing of all loan...


  • Tlahuac, México Citi A tiempo completo

    The Operationss Support Associate is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2...


  • Tlahuac, México Citi A tiempo completo

    The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves...


  • Tlahuac, México Johnson & Johnson A tiempo completo

    Johnson & Johnson is currently seeking a PRODUCT MANAGEMENT ASSOCIATE to join our Ethicon Team located in México City. The PMA role is critical to shape the ongoing success of the business: developing and executing new strategies and helping to propel us into being an **product management **leader. Some of the essential duties and responsibilities are: -...