Mgr Ii Solution Center

hace 2 meses

Tlalnepantla, México TE Connectivity A tiempo completo

The Solution Center Team supports the Enterprise to drive Customer Growth and Experience and the Distribution Channel business unit to make it easy for our Distribution partners to do business with TE. The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization.

**What your background should look like**:

- RESPONSIBILITIES- Provide Leadership to Meet Corporate and Departmental Strategic Objectives
- Own and be accountable for achieving specific departmental objectives and in meeting both sales and Customer Experience goals of Solution Center Mexico
- Lead and drive all Solution Center strategic initiatives in Mexico
- Initiate, build and sustain effective relationship and communicate with internal and external partners to resolve Customer inquiries and requests
- Collaborate with peers to develop regional and global solutions
- Communicate, drive and deliver actions, expectations and measures of success to achieve goals / objectives
- Understand stakeholders expectations and provide efficient solution- Build and Manage an Effective Team
- Equip your team to develop, enhance and grow customer relationships through lead generation, building an opportunity pipeline, nurturing customers through their buying journey and driving customer loyalty.
- Manage and distribute team workload and provide inputs for succession planning
- Mentor, coach and empower team members and promote teamwork
- Mentor and develop Team Leaders and nurture an environment where they can excel on their current role
- Identify learning opportunities and provide training to ensure team members are well-trained according to compliance and work requirements
- Support team to overcome barriers, resolve conflict, and drive tiered accountabilities
- Establish goals and monitor performance achievement through performance reviews
- Create own team culture (People-Oriented, Teamwork, Extraordinary Customer Experiences (ECE) Oriented, Growth and Learning), and build a culture of problem solving and implementation
- Communicate, Review and Oversee team members performance to established metrics, policies, procedures and goals to meet department and company strategies- Ensure a Safe, Compliant, and Ethical Work Environment
- Initiate, build and sustain effective relationship and communicate with internal and external partners
- Collaborate with peers to develop regional and global solutions
- Communicate, drive and deliver actions, expectations and measures of success to achieve goals / objectives
- Understand customer expectations and provide efficient solutionEDUCATION/KNOWLEDGE
- Bachelor’s degree in Engineering/Management/Science required, MBA preferred

QUALIFICATIONS & EXPERIENCE
- 5-8 years of Customer Services team management experience in a few companies and roles with a track record of achievements. International preferred.
- Experience in a B2B environment with a manufacturing component is required
- Ability to effectively work with and influence individuals at all organization levels across a global matrix structure.
- Must have fluency in English and open to travel
- Primary qualification in commercial, engineering or technical discipline
- Strong communication (written and verbal), persuasion and interpersonal skills

**Competencies**:

- Building Effective Teams- Managing and Measuring Work- Motivating Others- SET : Strategy, Execution, Talent (for managers)- Values: Integrity, Accountability, Teamwork, Innovation

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