Manager Order Experience

hace 2 semanas


Tlahuac, México Zebra Technologies A tiempo completo

**Remote Work: Hybrid**

**Overview**:
At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.

We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.

Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.

Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.

The Order Experience (OEX) organization is responsible for all aspects of customer care related to the
quote-to-order process, including people, process, tools and customer satisfaction.
The team is responsible for the accurate entry of purchase order and/or Service Contract information
from the sales team or directly from Zebra’s customers into Zebra’s system.
orders, responding to inquiries from management, Zebra’s sales teams and the customer. In this role, you will lead the streamlining and optimization of our Software and aaS (as a service) order and invoice processes to allow for accurate and efficient booking, fulfillment and billing to our customers.

**Responsibilities**:

- Oversees the work of a moderately sized team of individuals executing order entry /

administrative work - often through subordinate supervisors. Often responsible for an entire

geographic regions' execution. Selects, trains, coaches and manages the performance and

development of the team.
- Determines business priorities and strategic objectives for the region. Aligns individual

performance goals to support achievement.
- Manage the day-to-day optimization of complex non-standard deals and serve as the primary point of contact for sales, legal, product management and finance in these transactions
- Drives execution against service level agreements and reports results to management as

required.
- Acts as primary point of contact for internal and external audits on product and/or service contract

order administration. Owns the teams’ compliance against internal process / policy as well as

external regulations.
- May run routine meetings with key customers or internal stakeholders leveraging web-based

meeting technologies and using facilitation skills to effectively manage the meeting to successful

outcomes.
- Leads or participates in process / service improvement through identification of opportunity areas,

engagement of the team and leveraging external best practices. Responsible for driving adoption

of new / updated technologies, work methods or tools in assigned territory.
- Takes proactive action to stay informed about Zebra’s business and the customers’ needs.

Educates the team to provide context and meaning to work.
- Acts as escalation point to team in resolving complex issues or addressing difficult customer

situations
- May participate as a presenter in routine business updates or with the customer representing

service contracts team and acting as SME.
- Adheres to OEX customer strategy, leads by example and follows our customer principles

**Qualifications**:
**Minimum Education**

Bachelor’s Degree or equivalent vocational
qualification/experience

**Minimum Work Experience (years)
**8-12 years

**Key Skills and Competencies**
- Expert knowledge of order entry policies and processes, including treatment of novel / unorthodox issues.
- **Experience with SW and SaaS quote to cash processes**:

- Strong technology acumen
- Solid execution skills and demonstrated track record of accountability
- Strong process adherence and ability to enhance or identify gaps in process
- Team player with ability to work independently, proactively respond to inquires, and

deliver results- Fluent level of English (written and verbal) as well as local language as applicable.
- Customer service values / orientation.
- Strong leadership skills coupled with a

desire and ability for continuous learning / self-development.- Ability to coach/mentor
- Role model level professional work behaviors (attendance, teamwork, time management).
- Advanced communication, facilitation and presentation skills



  • Tlahuac, México Oracle A tiempo completo

    **Qualifications** - 10+ years of Customer Experience Manager experience within Enterprise Software. - Cloud Technical knowledge - Experience within a Service Delivery environment - Executive Sponsorship & Collaboration - A fully proficient practitioner who can communicate at all levels within the account and create opportunities for the client to grow and...


  • Tlahuac, México Celanese International Corporation A tiempo completo

    Descripción General: **Responsabilidades**: - Accurate order entry, Enter orders in less than 24 hours - Manage orders defects in open order report. Daily review of open order portfolio. - Order tracking and tracing with Logistics, OTD 90% or greater - Problem solve cases/Customer inquiries promptly with little to no supervision, Average resolution in less...


  • Tlahuac, México Celanese International Corporation A tiempo completo

    Overview: **Responsibilities**: - Accurate order entry, Enter orders in less than 24 hours - Manage orders defects in open order report. Daily review of open order portfolio. - Order tracking and tracing with Logistics, OTD 90% or greater - Problem solve cases/Customer inquiries promptly with little to no supervision, Average resolution in less than 1...


  • Tlahuac, México Citi A tiempo completo

    **The _IPO Governance Manager**_ will Develop and implement a robust governance framework aligned with IPO requirements and regulatory standards to ensure the IPO Readiness under the **IPO Governance & Organizational Change Management Senior Manager**. To that effect he/she will be required to possess a comprehensive understanding of multiple areas within a...

  • Project Manager

    hace 7 días


    Tlahuac, México GraceMark Solutions A tiempo completo

    Role: Project Manager Location: Mexico, 100% remote Years of experience: 6 to 9 years Skills: Project Management Details: - Coordinate project management activities, resources and information - Break projects into doable actions and set time frames - Liaise with clients to identify and define requirements, scope and objectives - Assign tasks to internal...


  • Tlahuac, México Epson America, Inc A tiempo completo

    **Responsible for**: - Centralize, process s and analyze the commercial information from internal and external sources, in order to facilitate the opportune and successful decision-making. Collaborates with/Key Customers include: - Marketing Area - Sales Area - External Wholesale - External Retailers Reports to: - Sales Managers - Marketing...


  • Tlahuac, México Uber A tiempo completo

    **About the Role** **What you'll do**: - Manage daily activities of regional distribution channels for multiple business units at Uber - Manage 3PL vendors to execute order prioritization, resource allocation, and inventory management - Internally engage with Uber teams, to analyze their distribution and inventory management needs, and develop cost...

  • Engagement Manager

    hace 4 semanas


    Tlahuac, México RAPS IT CONSULTING A tiempo completo

    **Position: Engagement Manager** **Location: CDMX, Mexico** **Duration: - 12+Months** Few additional guidelines to search Profiles - Well versed with customer relationship, account farming & Mining; - Techno Functional & Commercial Experience; - Telecom, OTT & OSS/BSS, Media & Video Experience Preferred - Should be VISA Ready to relocate to Mexico; - Min...


  • Tlahuac, México QUALFON A tiempo completo

    Latch is seeking a Freight and Warehousing Manager, reporting to the Sr. Director of Supply Chain. This role will maintain the commercial relationships with external Latch service providers supporting freight and warehousing, as well as operational execution of the logistics needs for Latch hardware. The individual will execute and propose improvements to...

  • Invesment Manager

    hace 7 días


    Tlahuac, México HSBC A tiempo completo

    **Invesment Manager** **Role purpose** The main purpose of the Product Expert (Investment) is the personalized attention and advice of clients with a value greater than two million pesos in order to attract new resources from other financial institutions, this through adequate diversification for each client and regular conferences on market view and the...

  • El Technical

    hace 4 semanas


    Tlahuac, México ABB A tiempo completo

    **EL Technical & Design Promotion Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Whs Manager

    hace 4 semanas


    Tlahuac, México Servicios Comerciales Amazon M A tiempo completo

    Bachelor's degree or higher, preferably in a safety related field. - English level should be fluent, spoken and written. - Minimum of 5 years in an Environmental Health & Safety (WHS) related field or bachelor’s degree in related field. - Knowledge of STPS, CIVIL PROTECTION, SEMARNAT and SCT regulations specifically those related to Environmental, Health...

  • Channel Manager

    hace 21 horas


    Tlahuac, México Thermo Fisher Scientific A tiempo completo

    **Location/Division Specific Information** Mexico **How will you make an impact? (Objective)** This role is a commercial position responsible to implement sales thru channels in line with defined strategies in order to achieve sales targets and market share objectives for our business Units product lines in Latin America. This position reports to the...


  • Tlahuac, México Nissan A tiempo completo

    **Aftersales eCommerce Project Manager** The mission of Aftersales eCommerce is to capture, attract and convert online buyers to Nissan's online Parts and Accessories websites to drive revenue & profit targets. This role will support eCommerce projects and initiatives that drive customer retention and value, dealer engagement, sales growth, and profit...

  • Senior Project Manager

    hace 4 semanas


    Tlahuac, México Azka IT Consulting A tiempo completo

    Description **AZKAIT** is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies. We are looking for your talent as a **Project Manager.** **Business**:A design and development company. **As a Senior Project Manager you will**: - Set and drive project team goals to success. - Develop comprehensive...

  • Project Manager

    hace 4 semanas


    Tlahuac, México Tetra Pak A tiempo completo

    At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen._ **Job Summary**: We are recruiting a dedicated Project Manager with responsibility for the...


  • Tlahuac, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Bachelor's degree - 4+ years of program or project management experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - 2+ years of working cross functionally with non-tech teams experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level Are you looking for a new challenge in a...


  • Tlahuac, México Servicios Comerciales Amazon M A tiempo completo

    Bachelor’s degree in Supply Chain, Transportation, Business Administration or any other technical field - 3+ years of progressive program management or relevant work experience - Solid experience with Advanced Excel and basic SQL - English fully proficient Amazon Transportation Services is seeking a Relay Operation Center Manager (ROC) to join the Air...

  • Marketing Manager

    hace 4 semanas


    Tlahuac, México Cápita Works - Virtual Assistants in Mexico A tiempo completo

    At Capita Works we are looking for a **Marketing Manager **for the world’s #1 app for daily prayer and Christianaudio content. **Responsibilities include**: - Coordinating marketing plans with for new podcast launches, and ad sales clients. (Internal team coordination, evergreen content strategy, JIRA tickets, confluence documentation, recurring...

  • IT Manager

    hace 4 semanas


    Tlahuac, México Connectingology A tiempo completo

    Description An important aviation company is looking for its next IT Manager, the company has a presence in more than 60 countries. The IT Manager (Business Engagement), reporting to the Global Director, IT Business Engagement, will be responsible to support the oversight of the LATAM region with a specific focus on supervising the Mexico IT Hub. This role...