Client Service and Onboarding Specialist

hace 5 días

Desde casa, México SafeGuard Global A tiempo completo

Job Description:
How would you like to team up with colleagues from the Americas, Europe, and Asia? We have a ‘work in any way model’ which encourages you to break free from the norm. Choose your own style of delivering results by becoming a Guardian at Safeguard Global.

The role in a nutshell:
This role is a key position within the organization and responsible for the onboarding of GEO workers and clients across the globe. The Onboarding Specialist is responsible for providing world-class customer service to all new clients and their workers, setting the stage for a successful ongoing partnership between the client and Safeguard. This role will work closely with the Sales, Solutions Consulting, Operations, and in-country partner teams to ensure employees are onboarded smoothly and compliantly. The Onboarding Specialist may also act as project leader to ensure successful and timely implementation of large volume or complex onboards.

How you will make a difference:

- Manage end to end process of onboarding for GEO workers and clients.
- Facilitate creation, review, and approval of employment agreements.
- Provide local legislation and HR knowledge to clients for the location in which they are onboarding workers.
- Work collaboratively with in-country experts and local market specialists throughout the onboarding process.
- Demonstrate in depth knowledge of GEO processes.
- Attend client calls as needed during the onboarding period
- Ensure necessary benefits are obtained during onboarding working with relevant parties.
- Ensure background checks are completed as requested.
- Ensure worker data and onboarding documentation is completed, filed, and input prior to transfer to Operations Team.
- Adaption of the pre-created payroll calendars to issue to clients. Responsible for creation if moving into a new territory.
- Point of contact for workers queries during on boarding.
- Ensure that clients receive set-up and deposit invoices during the onboard and that invoices are accurate, and that payment is received in a timely manner.
- Set up clients and workers within the Global system.
- Provide clients and workers with the necessary Global system documentation.
- Update monthly payroll files once worker has been onboarded.
- Provide a thorough handover to the Operations team upon completion of the onboard.
- Project manage large or complex onboards to ensure successful implementation.
- Follow-up with clients who have not begun the onboarding process yet and build urgency for the return of the onboarding form.
- Provide follow-up and assistance for clients who are unable to begin the onboarding process by introducing partners or offering solutions as able.
- Ensure SLA’s achievement and high level of client satisfaction with the onboarding process.

What will give you an advantage:

- Minimum of 2-year experience in a customer service or client facing role
- Minimum 3 years of experience in HR administration/coordination or implementation
- Excellent written and oral communication skills
- Ability to communicate complex concepts to clients
- Ability to multi-task and prioritize
- High proficiency in problem-solving
- Self-directed individual with initiative
- Excellent attention to detail
- Microsoft Office Suite proficiency required
- Strong geographical knowledge
- Must have the ability to work in a fast paced and often changing environment
- Highly organized with a client focused approach
- Strong verbal and written fluency in English is required

Why become a Guardian:
International Environment: Our teams are borderless. Interact, collaborate, discover cultures, and expand your personal network beyond your country.

‍ ‍ Our Culture: We are nurturing a workplace where everything you do is in harmony with who you are. Where your ideas will always find their way to our leaders, and your contribution recognized.

Autonomy & Flexibility (Work in Any Way): As a fellow Guardian, you will decide when, how and where you work best. We value results, not working hours.

Learning: Even though perfection is impossible to reach, we support everyone striving towards it by providing you access to 2 learning platforms. Learn at your own pace, as much as and whatever you need.

✨Valuable Experience: Wherever you go, challenges will await you. At Safeguard Global you will find the “right” challenges to hone you into the ultimate professional.

Who we are and what we do:
Safeguard Global is an international company with multiple offices across the globe. We call ourselves Guardians, and there are over 1600 of us in 25 countries.

As a Work in Any Way company which means we let you decide where and how you work we enable over a thousand organizations to hire, onboard, manage and pay employees in over 165

countries. It's all about the people. First, we hire the best talent from across the globe, thus allowing you to learn about new cultures and interact with many different people worldwide.

We also invest in e

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