Sr. Program Manager, Customer Experience Mexico

About the Role:We are seeking a highly skilled Customer Experience Manager to join our team at Amazon Mexico. The ideal candidate will be responsible for leading the strategic and tactical actions to improve the customer experience, working relentlessly to identify opportunities for improvement and implementing effective solutions.Key Responsibilities:Act as...

5+ years of product or program management, product marketing, business development or technology experience - Experience with end to end product delivery - Experience as a product manager or owner - Bachelor's degree or certificate of completion of studies required - At least 8+ years of professional background - Fluent in both, English and Spanish Do you...

At Servicios Comerciales Amazon Mexico S. de R.L. de C.V., we're looking for a skilled Customer Experience Manager to join our team. This role is perfect for someone with 5+ years of experience in account management, project or program management, or buying.About the JobIn this role, you'll be responsible for overseeing the product portfolio of selected...

**We are looking for a Sr. Program Manager** - Leading the Customer Success Management organization in Mexico - Customer facing, local representation of the Customer Organization North America in Mexico providing local leadership to the team (matrix set-up for test engineering and quality assurance) - Customer relationship management including full program...

2+ years of program or project management experience - Bachelor’s Degree - 2+ years of progressive responsibility in program or project management - Demonstrated skill at building relationships - Demonstrated ability to work in a fast-paced, deadline-oriented work environment - Excellent English & Spanish written and verbal communication skills - Strong...

We are looking for a Sr. Program Manager for an EMS. Leading the Customer Success Management organization in Mexico (Customer facing, local representation of the Customer Organization North America in Mexico providing local leadership to the team (matrix set-up for test engineering and quality assurance)Customer relationship management including full program...

5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience - 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced...

**About the Role** At Uber, providing excellent customer support to our users is a core feature of our product experience. As a Delivery CX Sr. Program Manager, you will be responsible for listening to users, understanding the root causes of painful customer experiences and helping to design solutions to reduce them, striving to build a phenomenal...

General information- Country - Mexico - City - Mexico City - Department - Customer Relations - Job ID - 37177 - Description & Requirements- The Customer Experience Manager (CEM), Senior will build, develop, and mature multi-level customer relationships to foster partnerships with all levels of the customer organization including executive and C-Level to...

Bachelor's degree - 5+ years of supply chain experience - 5+ years of managing stakeholders in cross-functional project experience - 5+ years of program or project management experience - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) - 5+...

Bachelor's degree or equivalent - 2+ years of program or project management experience - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) - Speak, write, and read fluently in English - Speak, write, and read fluently in Spanish - Strong...

**Zendesk is seeking a CX Associate Manager to join our Customer Experience, Strategy, and Innovation Team! This person will report to the Sr. Director of Customer Experience and play a critical role in supporting our ever evolving programs focused on the executive persona (both internally and externally). Your main focus will be related to helping our team...

10+ years of experience driving technology initiatives including 10+ years of customer-facing experience delivering technology enabled transformations. - SCRUM/Agile, PMP, Prince2, PgMP, Six Sigma, SAFe certified or related experience - Executive presence and effective communication skills including progress updates, risk management, execution planning,...

Mexico City, Mexico- Customer Service- Program Manager - Customer Service Content Strategy - Mexico City - Customer Service At Netflix, we are shaping the future of global entertainment because we believe there is a better way to watch. Our members need our help from time to time, and that’s where our Global Customer Service (CS) organization focuses:...

Are 18 years of age or older - 3+ years of full-time industry work experience, which occurred between graduation from your undergraduate program and prior to starting your MBA or master’s program, OR 3+ years of military work experience prior to starting your MBA or master’s program. At Amazon, we are excited to offer graduate students the opportunity...

5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s LatAm team! We are...

**About the Role** The Mobility Rider Experience Manager is the guardian of the customer experience and will be obsessed with knowing every detail around the E2E customer journey for specific issue types. He or she will ensure every aspect of our customer support processes are designed with our customers, and our budget, in mind - creating strategies for...

**About the Role** - At Uber, providing excellent customer support to our users is a core feature of our product experience. As a Safety / Advanced Support Program Manager, you will be responsible for listening to users, understanding the root causes of painful customer experiences and helping to design solutions to reduce them, striving to build a...

**Program Manager** As a Program Manager for Lionbridge Games, you will hold a leadership role responsible for overseeing content delivery from our Mexico site. This includes directly managing multidisciplinary teams comprising Project Managers, Language Leads, and Audio professionals. Your teams will collaborate with various stakeholders to ensure seamless...

4+ years of program or project management experience - 4+ years of working cross functionally with tech and non-tech teams experience - 4+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining...