Customer Service

hace 6 meses


Tlahuac, México MERIK SA DE CV A tiempo completo

Somos una compañia del sector ramo metalmecanico. En la cual se fabrican rampas níveladoras, rampas hidraulicas, maquinas excavadoras para el sector de la mineria, agitadores, reductores de velocidad y sellos de anden.

OBJETIVO PRINCIPAL:
Atiende a los clientes que llaman o visitan la empresa con informacion o en la solución de quejas y dudas. Seguimiento y administración de ventas directamente con el cliente

**Requisitos**:

- Escolaridad: Relaciones internacionales, LAE, Ingeniero Industrial.
- Experiência: Mas de 2 años preferente en empresas de manufactura.

FUNCIONES GENERICAS:

- Atiende a los clientes, por telefono o persona.
- Reporta lo solicitado por los clientes y las quejas emitidas.
- Soluciona problematicas presentadas por los clientes dentro de sua area de competencia, y los dirige a otras areas de ser requerido.
- Atiende a personas interesadas que se comunican a la empresa.
- Proporciona toda la informacion referente a los productos o servicios, condiciones de pago, tiempos de entrega o promociones vigentes.
- Coordinacion con el área de producción y embarques para la fecha de entrega.
- Generacion de facturas en sistema interno y en portales de los clientes.

COMPETENCIAS:

- Actitud de servicio
- Atencion a cliente
- Negociación comercial
- Ingles

OFRECEMOS:

- Vales de despensa
- Fondo de ahorro
- 2 peridos de vacaciones fijos antes del 1er aniversario
- Horario: L-V de 8:00 am a 17:30 pm

Zona de trabajo: Atizapan de Zaragoza (como referencia a 2 cuadras de la Cruz Roja)



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