Operations Americas Representative
hace 2 semanas
Key Responsibilities
We are seeking a highly skilled Operations Americas Agent to join our OTS Globe team in Mexico. As an Operations Americas Agent, you will be responsible for coordinating and managing incidents, questions and requirements from our clients, suppliers as well as from our end clients, Tour Operators.
Main Responsibilities:
- Incident Management
- Customer Calls and Queries
- Courteous Communication and Problem-Solving
- Issue Diagnostics and Resolution
- Issue Tracking and Escalation
- Supplier Management
- Post-Trip Requests
Requirements
For this role, we are looking for a candidate with a minimum of 1 year of experience in a similar or equal position, preferably in reservations or travel agency. The ideal candidate should possess negotiation abilities, be patient, customer-oriented, and have a positive attitude. Strong communication skills and proactive listening are essential, as well as flexibility and the ability to work under pressure. Problem-solving orientation is also highly valued. Proficiency in Outlook and Excel is required, and tourism knowledge or previous experience is desirable. Fluency in Spanish and English (written and spoken) is mandatory, with Portuguese being a plus.
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Operations Americas Representative
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