Service Desk Operations Specialist

hace 3 semanas


Ciudad de México, Ciudad de México Essity A tiempo completo

About the Role

The Service Desk Operations Specialist will be responsible for developing and executing the service desk function for GBS SAS globally. This role will work closely with the service line operations teams to execute this function and contribute to the development of new and/or improved services, tools, and processes.

Key Responsibilities

  • Develop and execute the service desk function for GBS SAS globally
  • Work with service line operations teams to execute the service desk function
  • Use knowledge of all processes within the service line to implement solutions to meet and exceed stakeholder needs
  • Resolve tickets within agreed time and ensure that tickets are assigned to the appropriate resolving team/individual
  • Ambassador for ServEss and other service management tools
  • Follow Essity Security procedures
  • Manage stakeholder requests in an effective way

Requirements

  • Bachelor's degree in Finance or related field
  • Minimum 3 years' experience in an accounts payable and/or service desk role
  • Strong knowledge of all areas within service desk responsibility
  • Preferred system experience – SAP, Invoice Track, Ariba, and Office 365
  • Flexible and adaptable to change and new systems/methods
  • Understanding of business components and how they fit together
  • Deliver with quality and speed, Drive change and engagement, Foster learning ability in self

About Essity

At Essity, we believe everyone's learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose. Collaborative and Inclusive Culture | Empowering & Engaged Leaders | Working with Powerful Purpose & Sustainable Impact | Learning and Growing in your Career | Supporting Well-being & Sustainable Working Life | Life-changing Innovations | Competitive Total rewards



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