Service Desk Specialist

hace 3 semanas


Ciudad de México, Ciudad de México Wipro Limited A tiempo completo
Job Summary

We are seeking a highly skilled Service Desk Specialist to join our team at Wipro Limited. As a Service Desk Specialist, you will be responsible for resolving, maintaining, and managing client software, hardware, and network-related issues. Your primary goal will be to ensure timely response to all tickets raised by clients, while maintaining quality parameters and client satisfaction.

Key Responsibilities:
- Ensure timely response to all tickets raised by clients
- Maintain quality parameters and client satisfaction
- Perform root cause analysis of tickets and create an action plan to resolve problems
- Provide acceptance and immediate resolution to high-priority tickets
- Install and configure software and hardware requirements based on service requests
- Adhere to SLA timelines and manage client expectations

Requirements:
- Technical knowledge of various devices and networks
- Ability to follow standards and norms to produce consistent results
- Strong problem-solving skills
- Excellent collaboration and communication skills

What We Offer:
- Opportunity to work with a leading IT services company
- Collaborative and dynamic work environment
- Professional development and growth opportunities

How to Apply:
Apply now to join our team of talented professionals at Wipro Limited.
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