**Help Desk Technical Support Specialist**

hace 2 semanas


Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

Ria is committed to delivering exceptional service excellence and competitive remittance payment services.

We are seeking a skilled Help Desk Analyst to provide first-level technical support to our agents, helping them resolve various questions and issues.

Key Responsibilities:

  • Diagnose and resolve technical software issues presented by agents to ensure the operability of the Web System.
  • Receive and respond to incoming calls/chats, providing excellent customer service related to web support assistance.
  • Assign authorized permissions, create usernames and passwords, and perform PC approval and registration.
  • Provide remote connection assistance, report errors in the web page, and review computer requirements for verification.

What We Offer:

  • Competitive salary
  • 1 month's Christmas bonus
  • 15 days' vacation
  • Life insurance
  • Food vouchers
  • Work-life balance

Ria values diversity and is an equal-opportunity employer, providing equal opportunities to all employees and applicants, regardless of background or characteristics.


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