**Help Desk Technical Support Specialist**
hace 2 semanas
Ria is committed to delivering exceptional service excellence and competitive remittance payment services.
We are seeking a skilled Help Desk Analyst to provide first-level technical support to our agents, helping them resolve various questions and issues.
Key Responsibilities:
- Diagnose and resolve technical software issues presented by agents to ensure the operability of the Web System.
- Receive and respond to incoming calls/chats, providing excellent customer service related to web support assistance.
- Assign authorized permissions, create usernames and passwords, and perform PC approval and registration.
- Provide remote connection assistance, report errors in the web page, and review computer requirements for verification.
What We Offer:
- Competitive salary
- 1 month's Christmas bonus
- 15 days' vacation
- Life insurance
- Food vouchers
- Work-life balance
Ria values diversity and is an equal-opportunity employer, providing equal opportunities to all employees and applicants, regardless of background or characteristics.
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