Senior Account Resolution Specialist

hace 2 semanas


San Pedro Garza García, Nuevo León, México Johnson Controls, Inc. A tiempo completo

Job Summary:

Johnson Controls, Inc. is seeking a highly skilled Senior Account Resolution Specialist to join our team. In this role, you will be responsible for ensuring timely payments from customers, analyzing risk associated with high-risk accounts, and minimizing exposure for the company.

Responsibilities:

  • Coordinate collections calls and emails for past-due accounts.
  • Analyze credit limits versus open balances to identify potential risks.
  • Minimize exposure by taking proactive measures against high-risk customers.
  • Identify and resolve disputes on accounts in collaboration with the resolver.
  • Complete daily tasks on the Collections ERP system.
  • Prepare aging reports and internal escalation documents for the team.
  • Contact customers for remittance information and cash application purposes.

Requirements:

  • Advanced English language proficiency (mandatory).
  • Developed data analysis skills and prior experience in collections and risk assessment.
  • Demonstrated ability to complete assignments to their completion.
  • Excellent customer service and communication skills.
  • Ability to establish and maintain effective working relationships with employees and managers.

Compensation and Benefits:

We offer a competitive salary of $**65,000 - $85,000 per year**, depending on experience, as well as a comprehensive benefits package including medical, dental, and vision coverage, 401(k) matching, and paid time off.



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