Senior Account Resolution Specialist
hace 2 semanas
Job Summary:
Johnson Controls, Inc. is seeking a highly skilled Senior Account Resolution Specialist to join our team. In this role, you will be responsible for ensuring timely payments from customers, analyzing risk associated with high-risk accounts, and minimizing exposure for the company.
Responsibilities:
- Coordinate collections calls and emails for past-due accounts.
- Analyze credit limits versus open balances to identify potential risks.
- Minimize exposure by taking proactive measures against high-risk customers.
- Identify and resolve disputes on accounts in collaboration with the resolver.
- Complete daily tasks on the Collections ERP system.
- Prepare aging reports and internal escalation documents for the team.
- Contact customers for remittance information and cash application purposes.
Requirements:
- Advanced English language proficiency (mandatory).
- Developed data analysis skills and prior experience in collections and risk assessment.
- Demonstrated ability to complete assignments to their completion.
- Excellent customer service and communication skills.
- Ability to establish and maintain effective working relationships with employees and managers.
Compensation and Benefits:
We offer a competitive salary of $**65,000 - $85,000 per year**, depending on experience, as well as a comprehensive benefits package including medical, dental, and vision coverage, 401(k) matching, and paid time off.
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