Cloud Service Operations Manager
hace 14 horas
Cloud Service Operations Manager
About the Role:Infor is seeking a skilled Cloud Service Operations Manager to join our Global Delivery Services team. As a key member of our team, you will be responsible for managing Infor Managed Services (IMS) agreements, ensuring seamless service delivery to our customers.
Key Responsibilities:- Act as primary point of contact between customers, partners, and Infor departments.
- Schedule, facilitate, and monitor operational activities related to IMS contracts.
- Monitor project implementation and provide comprehensive updates on overall support and/or implementation progress, issues, key milestones, and risks within Infor.
- Escalate critical issues to prevent service degradation.
- Schedule and participate in project steering committee meetings for operational delivery updates.
- Ensure smooth transition from implementation to go-live to stable operations and continuation of relationship Infor Services.
- Provide feedback to Infor consulting teams, partners, and cloud operations to ensure continuous improvement.
- ERP experience with SaaS/Cloud solutions.
- Prior customer management skills.
- Written/verbal English communication and presentation skills working in a consulting environment.
- Experience working in a matrixed environment.
- ITIL Certification.
- Familiarity with implementation and support experience in ERP and/or SaaS.
- Experience working with key technology partners and vendors.
Infor is a global leader in business cloud software products for companies in industry-specific markets. We build complete industry suites in the cloud and efficiently deploy technology that puts the user experience first, leverages data science, and integrates easily into existing systems.
Our Values:At Infor, we strive for an environment that is founded on a business philosophy called Principle-Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.
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