UX Researcher

hace 5 días


Ciudad de México, Ciudad de México Zillow A tiempo completo
About the Role

We are seeking a highly skilled UX Researcher to join our Mover Experience UX research team at Zillow. As a UX Researcher, you will be responsible for driving research and design strategy to craft outstanding customer experiences. You will provide our data-hungry team with significant customer insights and work with designers to evaluate experience outcomes.

Key Responsibilities
  • Apply appropriate research methods (qualitative and quantitative) to evaluate customer experiences and find opportunities to improve Zillow's customer experiences
  • Synthesize and frame customer needs to guide product strategy and innovation
  • Advocate for customer needs throughout the design process and ensure they align with business initiatives
  • Lead research activities like user interviews, contextual inquiry, surveys, diary studies, co-design sessions, concept evaluation, and usability testing
  • Present research insights and regularly engage with designers, product managers, data scientists, engineers, and other researchers
Requirements
  • 2+ years performing UX research or similar role conducting primary research in an applied setting
  • Experience moderating remote/virtual qualitative research with research participants (e.g., interviews, usability testing)
  • Expertise in survey design
  • Expertise in descriptive and inferential statistics
  • Familiarity with data analysis using R or Python and familiarity with SQL
Preferred Qualifications
  • Proficient with data analysis using R, Python, or similar, and experience with SQL

We value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.


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