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**Senior UX Researcher
hace 2 meses
In this opportunity as a Senior UX Researcher, you will define and execute user research programs, spanning a broad set of experiences and modalities. The research activities you lead will help the team develop a deeper understanding of the users we service. You will influence product and design decisions based on customer insights, ensuring our products empower our customers in their day-to-day jobs.
Key Responsibilities- Lead foundational research activities that explore the problem space, frame the problems to be solved, and gather enough evidence and initial direction to define what to do next.
- Determine and recommend the most efficient and effective user-centered research approaches (qualitative and quantitative) to solve business needs, meet agreed-upon objectives, and guide business areas through the appropriate UX process.
- Develop data-informed job maps, customer outcomes, and user archetypes.
- Synthesize quantitative data with qualitative data to tell succinct and impactful stories, informing product and design decisions.
- Define and report on UX success metrics and behavioral targets.
- Create design principles, in collaboration with designers, and informed by internal and external data sources.
- Work collaboratively with user experience team members, content writers, development teams, product teams, users, and other stakeholders as part of an agile software development process.
- Support, partner and influence multi-disciplinary teams, including other business areas, to execute UX projects.
- Take ownership for self-development, stay current with research techniques and tools in the field of UX.
- Be a self-starter. Take initiatives and drive projects from beginning to end.
- Mentor and assist UX Researchers as needed.
You are a fit for the role if you have:
- A Master's degree or higher in a field such as Cognitive Psychology, Human-Computer Interaction, User Experience, Human Factors, Engineering Psychology, Interactive Design, or equivalent.
- 5+ years of UX research experience or 8+ years of experience in lieu of degree.
- Experience in UX research on B2B SaaS solutions.
- Experience in foundational/generative and qualitative research to identify needs/problems and workflow/task analysis.
- Experience conducting qualitative and quantitative research throughout an Agile development process.
- Experience with using data analytics to identify UX research course of action a plus.
- Strong analytical and problem-solving skills.
- Comfortable with planning, prioritizing, conducting, analyzing and communicating research in a variety of contexts.
- A dedicated advocate of a user-centered, evidence-based approach to product development, while balancing business needs.
- Excellent verbal/written communication and interpersonal skills with the ability to communicate effectively with all stakeholders, customers, and team members.
