Senior Account Manager, Pickup

hace 1 día

Veracruz, Veracruz-Llave, México Amazon A tiempo completo

**About the Role**

The Amazon Hub Pickup & Return team is seeking a seasoned **Senior Account Manager** to join us in supporting Amazon's automated, secure, self-service package delivery solution in Mexico. In this role, you'll have the opportunity to support a wide variety of partners that range from regional businesses to large commercial partners.

**Key Responsibilities**

  • Engage and communicate with assigned accounts to advocate their business needs internally.
  • Develop processes that will allow our organization to efficiently scale in this rapidly growing space.
  • Collaborate with internal teams to build new capabilities and implement projects.
  • Manage a dynamic portfolio of customers while successfully working with internal teams.

**About the Team**

The Amazon Pickup & Return Account Management team has the unique privilege of being able to make a material impact on how customers physically interact with Amazon. Our team strives to provide best-in-class service and is dedicated to innovating on behalf of our customers.

**Requirements**

  • Advance English language proficiency (B2+).
  • 6+ years of professional work experience.
  • 5+ years of experience in account management, business development, client services, or project management.
  • Experience negotiating, influencing, and relationship management.
  • Proficient bilingual written and verbal skills.
  • Familiarity and experience leveraging CRM tools to improve efficiency.

**Preferred Qualifications**

  • Experience in developing and managing multiple key or strategic accounts.
  • Experience using data and metrics to test theories, confirm assumptions, and measure success.
  • Experience managing multiple, competing priorities simultaneously.
  • Experience working with nascent products/services in new markets.
  • Experience with ambiguity and thriving in a constantly changing environment.
  • Previous experience presenting independently to C-suite of external partners.
  • Salesforce skills including reporting, dashboard creation, and account maintenance.

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