Senior Account Manager for Amazon's Pickup

hace 1 día


Veracruz, Veracruz-Llave, México Amazon A tiempo completo
About the Role

We are seeking a seasoned Senior Account Manager to join our Amazon Hub Pickup & Return team in Mexico. As a key member of our commercial locker and counter team, you will be responsible for engaging with our business partners, advocating their needs internally, and developing processes to drive efficiency and scalability.

Key Responsibilities
  • Develop and maintain strong relationships with our commercial partners, understanding their business needs and goals.
  • Advocate internally on behalf of our customers, ensuring their needs are met and exceeded.
  • Design and implement processes to drive efficiency, scalability, and profitability.
  • Collaborate with internal teams to build new capabilities and implement projects.
  • Manage multiple priorities simultaneously, working in a fast-paced and often ambiguous environment.
Requirements
  • Advanced English language skills (B2+).
  • 6+ years of professional work experience.
  • 5+ years of experience in account management, business development, client services, or project management.
  • Experience negotiating, influencing, and relationship management.
  • Proficient bilingual written and verbal skills.
  • Familiarity with CRM tools and data analysis.
Preferred Qualifications
  • Experience developing and managing multiple key or strategic accounts.
  • Experience using data and metrics to drive decision-making.
  • Experience managing a dynamic portfolio of customers.
  • Experience working with nascent products and services in new markets.
  • Experience with ambiguity and adapting to change.

Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.



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