IT Support Specialist

hace 3 semanas


Ciudad de México, Ciudad de México Lionbridge A tiempo completo

IT Support Technician

We are seeking a skilled IT Support Technician to provide hardware and software support to Lionbridge employees in the Americas region. As a key member of our team, you will utilize your technical expertise to troubleshoot and resolve user-identified problems, ensuring seamless IT operations.

Key Responsibilities:

  • Provide local and remote hardware and software support for Lionbridge users in North America, utilizing the Lionbridge helpdesk ticketing system
  • Diagnose, troubleshoot, and maintain all hardware and software-related issues for users, on-site and remotely
  • Assist in documenting IT technical instructions, processes, and procedures
  • Ensure inventory and tracking system is always up to date

Requirements:

  • 2-3 years of hands-on experience in hardware and software support
  • Strong customer service skills and ability to work well with all levels of the organization
  • Experience with Active Directory, network connectivity devices, and server and server software management practices
  • Experience with IT security best practices
  • Understanding of ITIL fundamentals and practices
  • Self-motivated with a demonstrated ability to work independently and as part of a team

About Lionbridge

Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products, and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management, and application testing solutions that ensure global brand consistency, local relevancy, and technical usability across all touch points of the customer lifecycle.

Equal Employment Opportunity

Lionbridge is an equal opportunity employer and welcomes applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


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