Quality Delivery Lead-Trust
hace 3 horas
About TikTok
TikTok is a leading short-form mobile video platform that inspires creativity and brings joy to its users. As a global company with headquarters in Los Angeles and Singapore, TikTok has offices in various locations worldwide, including New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Our Mission
At TikTok, our mission is to create a platform that inspires creativity and brings joy to our users. We believe in the power of imagination and strive to provide a safe and inclusive environment for our users to express themselves.
Job Summary
We are seeking a Quality Delivery Lead-Trust to join our Quality Operations team in Mexico City. The successful candidate will be responsible for managing moderation accuracy assessment efforts across markets and LOBs, driving operational excellence for MX and LATAM Quality Operations, and collaborating effectively with cross-functional partners to ensure clear communication, insightful analysis, and comprehensive reporting.
Key Responsibilities- Drive operational excellence for MX and LATAM Quality Operations by managing a team of QAs and Team Leaders.
- Collaborate effectively with cross-functional partners to ensure clear communication, insightful analysis, and comprehensive reporting.
- Work with Safety Ops Leadership and XFN teams to understand various product ecosystems to ensure alignment of QA assessment procedures with product strategies.
- Coach, support, and manage QTLs and QA operations teams with strong governance and leadership.
- Be a point of contact for the specific function, working with regional peers to provide insights and execute strategy for the organization.
- Communicate key strategic updates for the region with all relevant stakeholders globally.
- Possess a deep understanding of quality assessment processes and quality and efficiency performance metrics.
- Monitor and analyze quality data to identify areas for improvement.
- Problem-solve, ensure process integrity and closure of quality feedback through RCA and Action Plans.
- Generate comprehensive reports on quality performance and metrics for business reviews.
- Proactively address concerns regarding quality and recommend solutions.
- Collaborate with QSI and XFN teams to operationalize global projects.
Minimum Qualifications
Minimum Bachelor of Arts/Science degree in Computer Science, Business, Economics or Statistics.
Valuable experience in Quality, TnS Operations, or a similar industry + people management experience, managing FTEs and/or working with BPOs.
Outstanding natural communicator, with exceptional verbal, written, and communication skills.
Experience working cross-functionally with external and internal teams.
Ability to lead effectively, prioritize projects, and ensure the delivery of high-quality work under time constraints.
Proven leader with project management, planning, presenting and communication skills.
Data-focused and detail-oriented with the ability to create and maintain reports, procedures, proposals and presentations.
Preferred Qualifications
Proven ability to leverage data analysis to identify areas for improvement and implement solutions that enhance quality and efficiency.
Ability to adapt rapidly to changing work environments, work priorities, and organizational needs.
Experience working with partners internationally across different time zones.
Ability to work in a high-tempo environment, adapt, and respond to day-to-day challenges of the role.
Resilience and commitment to self-care to manage the emotional demands of the role.
Experience in Six Sigma, Lean principles, or Operational Maturity methodologies (preferred, but not mandatory).
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at this link.
-
Quality Assurance Lead
hace 1 semana
Ciudad de México, Ciudad de México TikTok A tiempo completoAbout the RoleTikTok is seeking a highly skilled Quality Assurance Lead to join our Trust and Safety team in Mexico City. As a Quality Assurance Lead, you will be responsible for managing moderation accuracy assessment efforts across markets and lines of business.Key ResponsibilitiesOperational Excellence: Drive operational excellence for MX and LATAM...
-
Quality Assurance Lead
hace 1 semana
Ciudad de México, Ciudad de México Alia Integrando Talento A tiempo completoJob Description**About the Role**We are seeking a highly skilled Quality Assurance Lead to join our team at Alia Integrando Talento. As a Quality Assurance Lead, you will be responsible for leading and directing quality engineering efforts to ensure the delivery of high-quality software products.Key Responsibilities:Lead Quality Engineering Team: Oversee the...
-
Global Projects Delivery Lead
hace 24 horas
Ciudad de México, Ciudad de México Astellas Pharma Inc. A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Global Projects Delivery Lead to join our team at Astellas Pharma Inc. This is a unique opportunity to lead the delivery of global HR projects and drive business growth.Key ResponsibilitiesDevelop and implement a project management framework to ensure successful delivery of global HR projects.Lead a...
-
Scrum Lead
hace 1 semana
Ciudad de México, Ciudad de México GBG A tiempo completoAbout GBGGBG is a leading expert in global identity and location solutions. In an increasingly digital world, GBG helps businesses grow by providing them with intelligence to make informed decisions about their customers.Our MissionWe empower organizations to reach and trust their customers by delivering innovative solutions that drive business growth.The...
-
Agile Delivery Lead
hace 3 días
Ciudad de México, Ciudad de México MX003 Marsh And Mclennan Servicios S.A. De Cv A tiempo completoAbout the RoleMercer is seeking a highly-motivated and experienced Agile Delivery Lead to join our team in the Mexico City office. As a key member of our delivery team, you will be responsible for ensuring smooth and efficient software delivery processes, identifying and eliminating blockers, and fostering a collaborative and motivated team environment.Key...
-
Data Delivery Lead
hace 3 días
Ciudad de México, Ciudad de México MX003 Marsh And Mclennan Servicios S.A. De Cv A tiempo completoAbout the RoleWe are seeking a highly skilled Data Delivery Lead to join our Data, Analytics, and AI (DnAi) global team in Mexico City. As a senior member of our team, you will drive data strategy delivery for multiple project pods, leading high-performing Agile-first project teams to create data and infrastructure required to elevate internal data-driven...
-
Quality Assurance Lead
hace 1 semana
Ciudad de México, Ciudad de México TikTok A tiempo completoAbout the RoleThe Quality Assurance Lead is a key member of the Quality Operations team at TikTok, responsible for managing moderation accuracy assessment efforts across markets and lines of business. This role requires a strong leader who can drive operational excellence, manage a team of Quality Assurance Specialists, and collaborate effectively with...
-
Senior Director, Delivery
hace 22 horas
Ciudad de México, Ciudad de México Thomson Reuters A tiempo completoAbout the RoleWe are seeking a highly experienced Senior Director, Delivery to lead our Commercial Engineering team in delivering world-class solutions to our internal and external customers.Key ResponsibilitiesDefine the strategic direction for delivery operations, including setting long-term goals and identifying opportunities for growth or...
-
Lead Customer Trust Analyst
hace 1 semana
Ciudad de México, Ciudad de México Thomson Reuters A tiempo completoAbout the RoleIn this opportunity as a Lead Customer Trust Analyst - Premier Customer Program, you will:Develop and execute strategies to build and support the expansion of the Customer Trust program for Premier Customers and top-tier legal firm clients.Proactively engage with customers to provide key security information and support their information...
-
Trust & Safety Manager
hace 1 semana
Ciudad de México, Ciudad de México CloudFlare A tiempo completoJob SummaryWe are seeking a highly skilled Trust & Safety Manager to join our global team at Cloudflare. As a key member of our Trust & Safety Platform Compliance team, you will be responsible for leading a team of investigators and developing policies and procedures to ensure efficient and exceptional customer experiences.Key ResponsibilitiesLead and manage...
-
Delivery Operations Manager
hace 1 semana
Ciudad de México, Ciudad de México Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Delivery Shift Manager to join our team at Amazon. As a key member of our Logistics team, you will be responsible for overseeing the day-to-day operations of our delivery station, ensuring the safe and efficient delivery of Amazon orders to our customers.Key ResponsibilitiesOperational Management:...
-
Agile Delivery Lead
hace 1 semana
Ciudad de México, Ciudad de México MX003 Marsh And Mclennan Servicios S.A. De Cv A tiempo completoAbout the RoleMX003 Marsh And Mclennan Servicios S.A. De Cv is seeking a highly-motivated and experienced Agile Delivery Lead to join our team in Mexico City. As a key member of our delivery team, you will be responsible for ensuring smooth and efficient processes for getting software through from requirements to working in production.Key ResponsibilitiesRun...
-
Test Lead Manager
hace 24 horas
Ciudad de México, Ciudad de México Capgemini A tiempo completo{"h1": "Test Lead Manager Job Description", "p": "At Capgemini, we are seeking a skilled Test Lead Manager to join our team. As a Test Lead Manager, you will be responsible for leading testing efforts for our clients\u2019 transformation initiatives and application portfolios. Your expertise in test strategy and planning will ensure the successful delivery...
-
Quality Assurance Lead
hace 1 semana
Ciudad de México, Ciudad de México Assurant, Inc. A tiempo completoJob SummaryWe are seeking a highly skilled Quality Assurance Lead to join our team at Assurant, Inc. As a Quality Assurance Lead, you will play a critical role in ensuring the quality of our products and services.Key ResponsibilitiesQuality Assurance OperationsPerform quality assurance operations related to the test and inspection of electronic...
-
Scrum Lead
hace 1 día
Ciudad de México, Ciudad de México GBG A tiempo completoAbout GBGGBG is a leading expert in global identity and location solutions. In an increasingly digital world, GBG helps businesses grow by providing them with intelligence to make informed decisions about their customers.Our global data, agile technology, and expert teams power over 20,000 of the world's best-known organisations to reach and trust their...
-
Machining Operations Director
hace 24 horas
Ciudad de México, Ciudad de México Human Quality. A tiempo completoAbout the RoleWe are seeking a highly skilled Machining Manager to oversee the efficient operation of our machining department. As a key member of our team, you will be responsible for ensuring that production goals are met while maintaining high standards of quality, cost-effectiveness, and safety.Key Responsibilities:Production Planning and Execution:...
-
Ciudad de México, Ciudad de México Panduit A tiempo completoAbout the RoleThe **Quality Assurance Manager** will be responsible for conducting thorough audits and evaluations of supplier quality management systems to assess their capabilities. This role will also lead cross-functional teams and provide guidance on sourcing decisions and supplier selection criteria.Key ResponsibilitiesConduct quality management system...
-
Technical Delivery Lead Level II
hace 1 semana
Ciudad de México, Ciudad de México SOFTGIC S.A.S. A tiempo completoAbout the RoleThis is a remote position that offers the opportunity to work with a talented team at Softgic S.A.S., a company that values innovation and quality in digital transformation.We are seeking a highly skilled Technical Delivery Lead Level II to join our team. As a key member of our organization, you will be responsible for delivering high-quality...
-
Payment Solutions Delivery Lead
hace 1 semana
Ciudad de México, Ciudad de México EVO Payments Mexico, S. de R.L. de C.V. A tiempo completoAbout This RoleEVO Payments Mexico, S. de R.L. de C.V. is seeking a highly skilled and experienced Delivery Support Manager to join our team. As a key member of our delivery team, you will be responsible for managing the implementation and conversion of detailed information technology solutions in the payment card industry.Key ResponsibilitiesManage teams...
-
DevOps Service Delivery Lead
hace 1 semana
Ciudad de México, Ciudad de México Publicis Groupe A tiempo completo**About Publicis Groupe**Publicis Groupe is a global leader in marketing, digital, and business transformation, helping companies drive growth through creativity and technology.**Job Description**We are seeking a highly skilled DevOps Service Delivery Lead to join our team. As a key member of our service delivery team, you will be responsible for ensuring...
