Lead Customer Trust Analyst

hace 1 semana


Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo
About the Role

In this opportunity as a Lead Customer Trust Analyst - Premier Customer Program, you will:

  • Develop and execute strategies to build and support the expansion of the Customer Trust program for Premier Customers and top-tier legal firm clients.
  • Proactively engage with customers to provide key security information and support their information security and compliance requirements.
  • Provide guidance and leadership for the execution of work related to engagements with Premier Customers.
  • Act as an initial point of escalation for top customers.
  • Collaborate with domain experts, peers, and partners to deliver high-quality services.
  • Track, verify, and collect data for reporting and metrics purposes.
  • Report back to the business on the current state and identify control gaps impacting relationships with clients.
  • Review and approve responses completed by others to ensure quality and continuity of responses going to Premier Customers.
  • Provide key leadership for the execution of customer security audits to support customer requests and remediation of open customer findings.
  • Report on status of initiatives to all levels in the organization.
  • Participate as a member of the Information Customer Trust tier 2 team, mentor junior team members, and serve as a point of escalation.
  • Contribute to and achieve business and departmental goals and objectives.
  • Deliver processes and services consistently and accurately.
About You

You're a fit for the role if your background includes:

  • Bachelor's degree in a STEM-related field.
  • Holds or is able to attain industry-related certifications such as GSEC, CISSP, CISA, CISM, ITIL.
  • Broad understanding of Information Security concepts, both technical and compliance.
  • Ability to identify security and business risks effectively to lead customer engagements.
  • Excellent customer management skills and experience engaging with customers on security compliance topics and serving to meet customer objectives.
  • Ability to articulate security topics with expertise and poise to both technical and non-technical audiences.
  • Able to effectively interact with both technical and business stakeholders.
  • Able to work effectively at all levels of an organization with the ability to communicate design rationale and influence others to move toward consensus.
  • Strong critical thinking and group facilitation skills.
  • Works with urgency and keen awareness of customer needs.
  • Working knowledge of one or more of the following NIST, SOC2, ISO 27000, FISMA, IT UCF, risk assessment methodologies, Shared Assessments, CMMI, ITIL practices, and GRC.
  • Experience working in a customer-facing role that is focused on security.
  • Some experience with developing security standards and educational training.
  • Experience in working in security consulting.


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