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Customer Success Strategist

hace 2 meses

Xico, México Sap Se A tiempo completo
About the Role

SAP is committed to empowering individuals to bring out their best. Our company culture is built on collaboration and a shared passion to make a positive impact. We focus on building a foundation for tomorrow and creating a workplace that values diversity, flexibility, and purpose-driven work.

Job Summary

The Specialist Customer Success Manager (S-CSM) plays a critical role in guiding customers through their business journey with SAP solutions. This position involves increasing customer satisfaction, retention, and upsell opportunities for Cloud products within a designated solution portfolio. The S-CSM serves as the strategic point of contact for customers and leverages resources across SAP functions to maintain overall customer health.

Key Responsibilities
  • Successfully complete a 10-month learn-apply program, including classroom phases and field phases with a CSM team.
  • Immerse yourself in multi-dimensional, experiential learning focused on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
  • Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
  • Receive onboarding in your local market with on-the-job training and mentoring by a senior S-CSM professional.
Focus Areas
  • SAP Business and Technology Platform (BTP) - Knowledge in database and data management, analytics, application development and integration, intelligent technologies, and AI.
  • SAP Customer Experience (CX) - Knowledge of e-commerce, sales, customer service, and marketing processes.
  • SAP Digital Supply Chain (DSC) - Knowledge of Supply Chain, Asset Management, Manufacturing, Warehouse Management, or Transportation Management.
  • SAP SuccessFactors (HCM) - Knowledge of core HR and payroll, talent management, employee experience management, HR analytics, and workforce planning.