IT Manager

hace 1 semana


Zapopan, Jalisco, México Baxter Healthcare A tiempo completo

About Vantive: A New Era in Kidney Care

Baxter Healthcare is embarking on a strategic initiative to separate its ~$5B Kidney Care segment into a standalone company, Vantive. This new entity will build on the company's nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to patients worldwide.

At Vantive, we are seeking a seasoned IT Manager to lead our Incident and Problem Management team. As a key member of our organization, you will be responsible for ensuring the seamless operation of our mission-critical applications and systems.

Key Responsibilities:

  1. Develop, implement, and maintain robust incident and problem management processes aligned with ITIL best practices.
  2. Ensure strict adherence to incident and problem management policies, procedures, and standards across all IT teams and regions.
  3. Continuously evaluate and enhance incident and problem management processes to optimize efficiency and effectiveness.
  4. Act as the primary point of contact for escalated IT incidents, coordinating resolution efforts across internal teams and external vendors as necessary.
  5. Drive problem-solving efforts by gathering relevant data, engaging subject matter experts, and facilitating discussions to reach consensus on solutions.
  6. Conduct thorough root cause analysis investigations to identify underlying causes of IT incidents and problems.
  7. Lead problem management meetings as needed and facilitate cross-functional collaboration to identify, analyze, and resolve IT problems.
  8. Use analytical tools and techniques to identify trends, patterns, and systemic issues affecting IT service reliability and performance.
  9. Collaborate with relevant stakeholders to develop and implement corrective and preventive actions to address incident root causes and minimize recurrence.
  10. Generate regular reports on incident and problem management metrics, trends, and key performance indicators (KPIs) for management review.
  11. Provide insights and recommendations based on data analysis to drive initiative-taking incident management strategies and continuous improvement initiatives.
  12. Build and maintain strong relationships with key stakeholders, including IT teams, business units, vendors, and executive leadership.
  13. Collaborate with senior leadership to develop the structure, resources, and processes necessary to lead the organization's current activities and future growth.
  14. Conduct performance reviews and set specific goals and objectives for direct reports.
  15. Establish regular departmental meetings to promote communication and adequate information flow.
  16. Stay abreast of industry trends and technologies to make informed recommendations for process improvement.
  17. Perform other duties as requested.

Requirements:

  1. Bachelor's degree in computer science or equivalent experience.
  2. 10+ years of IT infrastructure management experience.
  3. Experience leading IT personnel and external service providers.
  4. Knowledgeable in hardware and software solutions.
  5. Availability for off-hour calls and systems work.
  6. Experience working with infrastructure operations in manufacturing environments.
  7. Ability to initiate and develop creative solutions that are cost-effective and supportable.
  8. Demonstrate leadership competencies such as effective planning, motivating, and developing staff and building effective teams.


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