Strategic Customer Experience Manager
hace 1 mes
Te busca un profesional dedicado a fortalecer las relaciones con los clientes y impulsar el desempeño de ventas, asegurando un alto nivel de satisfacción.
Responsabilidades clave
- Análisis de datos del cliente: Recopilar y analizar retroalimentación y datos del cliente para informar estrategias de desarrollo y mejora de la experiencia.
- Estrategia de ventas: Implementar estrategias de ventas que se centren en las necesidades del cliente, con el objetivo de impulsar la rentabilidad a través de oportunidades de venta cruzada.
- Mapeo del viaje del cliente: Analizar todo el viaje del cliente para identificar puntos de contacto y mejorar la experiencia general.
- Collaboración interfuncional: Trabajan estrechamente con marketing, ventas, desarrollo de productos y equipos de atención al cliente para asegurar una aproximación coherente a la gestión del cliente.
- Métricas de rendimiento: Establecer e informar KPIs relevantes.
- Resolución de problemas: Abordar y resolver problemas del cliente de manera oportuna para mejorar la satisfacción y retención.
Habilidades y calificaciones requeridas
- Aproximación centrada en el cliente
- Comunicación efectiva
- Mindset analítico
- Habilidades de resolución de problemas
Sueldo estimado
$83,000.00 - $92,000.00 al mes (dependiendo de ubicación)
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