Global Technical Support Lead

hace 2 semanas


Xico, México Qualtrics A tiempo completo
About Qualtrics

We're a software company that empowers businesses to deliver exceptional frontline experiences. With over 18,000 clients globally, we're committed to making business more human.

Estimated Salary: $120,000 - $180,000 per yearAbout the Role

As an Enterprise Support Manager, you'll lead a team of technical specialists in delivering high-touch support and break-fix services. You'll work closely with cross-functional teams to drive customer satisfaction and identify opportunities for process improvement.

Key Responsibilities:
  • Lead a team of technical specialists in providing top-tier customer support
  • Coach and mentor team members to develop their skills and advance their careers
  • Collaborate with cross-functional teams to identify and implement initiatives that enhance the customer experience
  • Develop and maintain expertise in the Qualtrics XM Platform and other products
Requirements:
  • 6+ years of professional experience in customer support or a related field
  • 3-5 years of direct client management experience
  • Excellent verbal and written communication skills
  • Expert knowledge of the Qualtrics platform
What We Offer:
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package
  • The chance to work with a global leader in customer experience management


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