Global Technical Support Lead
hace 2 semanas
We're a software company that empowers businesses to deliver exceptional frontline experiences. With over 18,000 clients globally, we're committed to making business more human.
Estimated Salary: $120,000 - $180,000 per yearAbout the RoleAs an Enterprise Support Manager, you'll lead a team of technical specialists in delivering high-touch support and break-fix services. You'll work closely with cross-functional teams to drive customer satisfaction and identify opportunities for process improvement.
Key Responsibilities:- Lead a team of technical specialists in providing top-tier customer support
- Coach and mentor team members to develop their skills and advance their careers
- Collaborate with cross-functional teams to identify and implement initiatives that enhance the customer experience
- Develop and maintain expertise in the Qualtrics XM Platform and other products
- 6+ years of professional experience in customer support or a related field
- 3-5 years of direct client management experience
- Excellent verbal and written communication skills
- Expert knowledge of the Qualtrics platform
- A dynamic and supportive work environment
- Ongoing training and development opportunities
- A competitive salary and benefits package
- The chance to work with a global leader in customer experience management
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