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Guadalajara, Jalisco, México Peek A tiempo completo

{"Job Title:

Technical Support Representative

About the Role:

We are seeking a highly skilled and motivated Technical Support Representative to join our team at Peek. As a Technical Support Representative, you will be the first point of contact for our activity partners, providing technical assistance and troubleshooting to ensure their success on our platform.

Responsibilities:

Provide exceptional customer service and technical support to our activity partners via phone, email, and Helpdesk requests.
Author informative and thorough how-to messages to maintain a high level of customer satisfaction.
Represent the voice of our customers internally at Peek by sharing customer feedback and suggestions for product improvements.
Stay up-to-date with our rapidly evolving products and contribute suggestions for updating our Helpdesk and templates.
Collaborate with other Support team members and provide information to our Product and Engineering teams to improve PeekPro.

Requirements:

2+ years of experience in customer service and/or technical support.
Excellent English written, oral, and interpersonal communication skills.
Natural enthusiasm for helping people solve technical problems.
Patience and ability to troubleshoot and teach new software to non-tech savvy operator partners.
Ability to work in a dynamic environment without skipping a beat.
Must be punctual and reliable.
Strong deductive reasoning skills, with an ability to uproot the cause of a reported issue.
Discretion in handling potentially sensitive information about a partner, partner's account, or business.

Perks & Benefits:

Peek invests in our employee's health and well-being. We've built our benefits package around our Peekster's needs including full health care, dental, and vision plans, paid parental leave, company recharge at the end of the year, and competitive compensation packages that include significant equity upside that allows you to share in Peek's long-term success.

About Peek:

Peek is a leading platform for booking experiences, combining powerful business software with an award-winning marketplace for consumers to book fun things to do. With over $3 billion in bookings, we continue to grow and innovate, providing world-class online booking, point-of-sale, and automation tools to our operators.

How to Apply:

If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity.

Equal Opportunity Employer:

Peek is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.

For more information, please contact us at [insert contact information].

Job Type:

Full-time

Salary:

Mex$ gross monthly salary

Benefits:

Full health care, dental, and vision plans, paid parental leave, company recharge at the end of the year, and competitive compensation packages that include significant equity upside.

Work Location:

Remote

Work Schedule:

Regular weekend hours may be required based on shift schedule.

Language:

English

Language Code:

en-US