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Global Customer Care Manager

hace 2 meses

Ciudad de México, Ciudad de México Siemens A tiempo completo

We are seeking a dedicated and talented individual to join our team as a Global Customer Care Manager. As a key member of our organization, you will be responsible for implementing our quality mission and strategy, ensuring the implementation of an open quality culture, and acting as a quality consultant for your organization.

Key Responsibilities:

  • Handling warranty topics as a second-level support for Medium Voltage switchgears and Vacuum Circuit breakers
  • Defining site activities, including remote support, dispatching of technicians to customer sites, on-site product training, and delivery of spare parts
  • Escalating critical topics to the Quality Management and reporting cases to the Global GCC Head
  • Reporting key performance indicators (KPIs) to the Global GCC Management
  • Implementing the QM&GCC strategy at your location for the aftersales market
  • Working on continuous improvement measures with the Operation and R&D Team
  • Ensuring that all GCC employees are trained on Healthy and Safety procedures, with a focus on on-site services

Requirements:

  • Degree in mechanical or electrical engineering or equivalent
  • At least 5 years of site experience, preferably with leadership experience and 2-3 years of service experience
  • Knowledge of Installation, Maintenance, or repair for medium voltage switchgears and Circuit Breakers
  • English language proficiency on a professional level, as well as local language

About Siemens:

Siemens is a leading global technology company that is committed to making lives better with new ideas and the latest technology. We value diversity and inclusivity, offer a healthy work-life balance, and provide opportunities for career advancement and mentorship. We are a company that is passionate about solving the world's most significant problems and making a positive impact on the community.