**Store Director**, **Grocery Store Manager**, **Retail Store Manager**, **Department Manager**, **Store Operations Manager**, **Store Leader**

hace 6 días


Veracruz, Veracruz-Llave, México Mother'S Market & Kitchen A tiempo completo
About This Role

We are seeking a highly skilled and experienced Store Director to join our team at Mother's Market & Kitchen. As a key member of our leadership team, you will be responsible for driving sales, standards, and growth within the store.

Key Responsibilities
  1. Lead with Professionalism: Demonstrate exceptional leadership skills, setting a positive tone for the team and embodying the company's mission to provide exceptional customer service.
  2. Drive Sales and Growth: Develop and implement strategies to increase sales, improve customer satisfaction, and enhance the overall shopping experience.
  3. Manage Store Operations: Oversee daily store operations, ensuring that all departments are running efficiently and effectively.
  4. Manage Financials: Analyze and manage store financials, including profit and loss statements, to ensure the store is operating within budget.
  5. Recruit and Train Staff: Recruit, onboard, and train high-performing employees to achieve sales, profitability, market share, and business plan objectives.
  6. Communicate with Corporate: Collaborate with the corporate support team to ensure the exchange of business information, including vendor, product issues, operational or process concerns.
  7. Approve Store Expenses: Review and approve all store expenses before they occur.
  8. Monitor Customer Issues: Address customer complaints, personnel situations, rewards, recognition, and policy violations in a timely and professional manner.
  9. Delegate Responsibilities: Assign tasks and responsibilities to supervisors to enforce all policies, procedures, standards, specifications, guidelines, training, and cultural values.
  10. Resolve Conflicts: Efficiently resolve internal staff conflicts to the mutual benefit of those involved.
  11. Walk Departments: Regularly inspect departments to ensure an organized, sanitary, and overall clean appearance at all times.
Requirements
  1. Education: Bachelor's degree preferred, but not required.
  2. Experience: 2+ years of management experience in a medium/large retail/grocery business.
  3. Skills: Excellent understanding of retail, margin, and inventory; above-average communication, collaboration, and delegation skills; proven ability to develop and maintain financial plans; ability to motivate and lead people, and hold employees accountable.
  4. Physical Requirements: Vision required for reading instructions, billing, cash counting, and help with display setup; must be able to lift any and all items, usually over 100 times per day from 6" to 60", to include bags, boxes, and loose product.

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