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Sales Lead Jr.

hace 2 meses

Veracruz, Veracruz-Llave, México Aeo A tiempo completo
Job Summary

The Sales Lead Jr. is a key member of the Aeo team, responsible for driving sales growth and customer experience in our Mexico stores. As a Sales Lead Jr., you will support the store management team in creating a selling culture and enhancing the customer's experience to achieve store sales goals.

Key Responsibilities
  • Leadership
    • Perform the responsibilities of the Leader on Duty (LOD) to lead a Customer First culture.
    • Communicate clear expectations and hold the store associates and themselves accountable to achieving all brand, performance, and behavior standards.
    • Proactively seek personal learning and development opportunities to elevate leadership skillset and individual performance.
  • Drive for Results
    • Partner with the Store Management team in the execution of the store business plan to drive KPI results and maximize business opportunities.
    • Establish and assign individual goals to sales and stock associates; monitor performance and provide real-time coaching to support them in achieving the assigned goals.
    • Drive AE brand loyalty by ensuring associates are knowledgeable of all AEO loyalty programs and holding them accountable for consistently informing customers of each program.
  • Talent Management
    • Lead role in training, developing, and coaching the associate team to create a Customer First culture.
    • Motivate associates by providing feedback and recognition for behaviors that drive positive results.
    • Recognize and communicate associate performance issues to store management in a timely manner to develop plans for resolution.
  • Visual & Operational Execution
    • Maintain company brand standards per the 5 S's (In Size, Styled, Stocked, Standard, Signed).
    • Execute strategic, brand-appropriate merchandising product moves to maximize presentation and drive sales.
    • Ensure consistent and effective shipment processing and flow to the floor are executed while maintaining stockroom SOP.
    • Execute all daily operational procedures and support the management team to ensure store audit compliance and shrink results meet company loss prevention standards.
    • Understand and adhere to all company policies and procedures.
  • AUTHORITY:
    • Open store Monday through Friday only; close store Sunday through Wednesday if necessary.
    • Complete cash refunds for returned merchandise.
    • Complete employee purchase transactions.
    • Complete cash pay-outs for store purchases and services (up to $50.00).
    • Receive merchandise shipment; complete markdowns on sale and damaged goods.
    • Complete morning bank deposits.
  • QUALIFICATIONS:
    • Minimum High School education or equivalent.
    • Minimum 1 – 2 years retail experience or equivalent education.
    • Team leader experience preferred.
    • Must have flexible availability for store needs.
    • Ability to receive feedback and take action when appropriate.
    • Demonstrated business acumen.
    • Demonstrated ability to communicate effectively with customers and store team.
    • Demonstrated collaborative skills and ability to work well within a team.
    • Ability to handle multiple tasks while working in a fast-paced and deadline-oriented environment.
    • Ability to perform all Essential Job Functions.
    • Proficient use of technology.