Technical Support Specialist

hace 6 días

Guadalajara, Jalisco, México NTT DATA A tiempo completo

Job Overview

At NTT DATA Services, we are dedicated to attracting outstanding, innovative, and driven individuals who aspire to develop their careers with us. If you are looking to join a dynamic, inclusive, and forward-thinking organization, we invite you to explore this opportunity.

We are currently in search of a Technical Support Specialist to become a vital part of our team in Guadalajara, Jalisco, Mexico.

Key Responsibilities:

• Provide general Level 1 support for hardware and Microsoft Office applications

• Deliver advanced technical assistance for proprietary applications and systems

• Respond to technical support inquiries, providing solutions and escalating issues as necessary

• Assist with support requests generated via email or reports

• Maintain detailed documentation of troubleshooting processes and customer interactions

• Utilize diagnostic methods to identify issues, analyze root causes, and propose corrective actions

Qualifications:


• Willingness to work 45 hours per week

• Proficiency in both English and Spanish

• Interest in working during afternoon or night shifts

• Desire to work in an IT-focused environment

• Minimum of 6 months experience in customer service

What We Offer:


• Competitive salary package

• Grocery vouchers equivalent to 12% of base salary

• 30 days of Christmas bonus

• 10 days of vacation leave

• 50% vacation bonus

• 5 personal days annually

• Comprehensive medical insurance

• Life and dental insurance

• Discounts with selected optical providers

• Opportunities for career advancement within the company

About NTT DATA Services:

NTT DATA Services is a leading global provider of business and IT services, specializing in digital transformation, cloud solutions, and automation across a wide range of consulting, application, infrastructure, and business process services. We are proud to be part of the NTT family of companies, serving 85% of the Fortune 100.

NTT DATA Services is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We consider all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. If you require assistance or accommodation due to a disability, please inform your recruiter so that we can connect you with the appropriate resources.

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