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Junior Client Services Representative
hace 2 meses
Xe is a leading provider of currency services and products, including a comprehensive range of currency converter, market analysis, currency data API, and quick, easy, secure money transfers for individuals and businesses.
Job SummaryWe are seeking a dynamic and motivated Junior Client Services Executive to join our expanding team in Queretaro, Mexico. As a key front-line role, you will be the first point of contact for potential customers, responsible for qualifying inbound calls and creating sales opportunities.
Key Responsibilities- Handle inbound calls from potential and existing customers, providing information, answering queries, and qualifying sales opportunities.
- Qualify leads by understanding the needs of each caller and identifying potential sales opportunities.
- Promote Xe's products and services, tailoring your message to meet the specific needs of each caller.
- Convert qualified leads into sales by guiding customers through the sales process, ensuring smooth transactions.
- Maintain accurate records of customer interactions, sales opportunities, and follow-up actions in Zendesk.
- Collaborate with the broader sales team to ensure seamless customer handoffs and support overall sales goals.
- Provide the best possible customer experience in every engagement, ensuring customer satisfaction and loyalty.
- Adhere to standard processes and regulatory requirements, ensuring all actions are in the customers' best interests.
- Experience in a customer service or sales role (preferred but not required).
- Interest in financial services.
- Excellent communication skills, both spoken and written.
- High level of English proficiency (required).
- Learning mindset and willingness to continuously improve.
- Ability to adhere to processes and regulatory requirements.
- Comfortable working in a fast-paced, target-driven environment.
- Numerate and able to analyze and react to individual/team performance data to optimize performance and revenue generation.
- Ability to work in a global team, sharing best practices and collaborating to raise the bar across the organization.
- Customer-focused with a commitment to delivering an outstanding customer experience.
- Competitive market-based salary.
- 23 days holiday.
- Medical Insurance.
- Lunch Vouchers.
- Euronet Employee Share Purchase Plan (ESPP).
Xe is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. If you would like us to do anything differently during the application, interview, or assessment process, please contact us.
