Associate Client Executive
hace 4 semanas
About the Role:
In this exciting opportunity as an Associate Client Executive - Customer Success, you will play a key role in driving business growth and customer satisfaction for Thomson Reuters. As a member of our Customer Success team, you will be responsible for closing renewals and upsell opportunities for assigned geographies and leads. Your primary focus will be on identifying the best virtual channels for engagement with customers, validating their needs, and shaping product plans to drive sales to close.
Key Responsibilities:
• Close renewals and upsell opportunities for assigned geographies and leads
• Identify the best virtual channels for engagement with customers
• Validate customer needs and shape product plans to drive sales to close
• Support in developing and executing territory growth strategies
• Possess core knowledge across products within the subsegment and engage Sales Specialists where deep product expertise is required to drive to close
• Understand specific customer archetypes and needs which are most prevalent within the subsegment and territory
• Focus on driving retention and achieving renewal targets by engaging existing customers during the renewal window
• Use an automated and insight-driven Salesforce workflow to progress deals
• Nurture opportunities and move more renewals outside the 'digital first' selling scenarios to close for existing 'non-named' account renewals and existing 'non-named' incremental sales (upsell)
• May lead and be accountable for straightforward projects and associated teams
• Provides input to the objectives and goals of the department
• Responsible for managing own time and responsibilities
• May participate in complex projects that affect a Business Unit or regional area
• May train or mentor colleagues
About You:
We're looking for a highly motivated and experienced professional with a background in Customer Success, Customer Service/Support, SaaS Implementation, and opportunity management. Your ideal profile includes:
• Bachelor's degree or equivalent work experience
• 2+ years of experience in Customer Success, Customer Service/Support, SaaS Implementation, and opportunity management
• Proven experience managing to a monthly quota (including renewals, upsells, and price uplifts)
• Advanced verbal and written English communication
• Strong interpersonal skills (personable and professional) and relationship-oriented
• Commitment to a schedule that coincides with the customer's workday
• Intermediate computer skills and ability to navigate software programs (Microsoft Suite)
• Experience in CRM preferred
• Ability to rapidly learn new knowledge and acquire new skills
• Ability to maintain stable performance under pressure (such as time pressure or job ambiguity)
• Determination, persistence, resiliency, and patience in the face of adversity
• Junior-level professional with knowledge in Accounting or SAS, customer success's background discipline or specialization
• Sets priorities to meet deadlines; develops plans to meet short-term objectives
• Applies a wide range of policies or standards in straightforward situations
• Identifies and resolves standard technical and operational problems
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