Client Success Associate

hace 4 semanas

Xico, México Thomson Reuters A tiempo completo
About the Role

We are seeking a highly motivated and experienced Associate Client Success Executive to join our team in Mexico. As a key member of our sales team, you will be responsible for driving renewal and upsell opportunities for existing accounts.

Key Responsibilities:

  • Closes renewals and upsell opportunities for assigned geography and/or for leads assigned as part of a pooled resource group.
  • Identifies the best virtual channel for engagement with customers.
  • Validates customer needs, shapes product plans, and drives sales to close.
  • Supports in developing and executing territory growth strategies.
  • Possesses core knowledge across products within the subsegment and engages Sales Specialists where deep product expertise is required to drive to close.
  • Understands specific customer archetypes and needs which are most prevalent within the subsegment and territory.
  • Focusing on driving retention and achieving renewal targets by engaging existing customers during the renewal window.
  • Uses an automated and insight-driven Salesforce workflow to progress deals.
  • Nurtures opportunities and moves more renewals outside the 'digital first' selling scenarios to close for: existing 'non-named' account renewals and existing 'non-named' incremental sales (upsell).

About You

We're looking for a candidate with a strong background in sales and account management, with excellent verbal and written communication skills in Spanish and English. You should be able to work in a fast-paced environment, be agile, and have a positive attitude. Experience in CRM is a plus.

What We Offer

At Thomson Reuters, we offer a competitive compensation package, including a base salary and variable compensation directly related to your success. You will also have the opportunity to work in a hybrid work model, with a flexible schedule that allows you to balance your work and personal life. We offer comprehensive benefits, including health insurance, retirement plans, and employee incentive programs. You will also have access to our internal Talent Marketplace, where you can work on projects across the company and develop your skills.

Why Join Us

At Thomson Reuters, we're committed to creating a more transparent, just, and inclusive future. We're a company that values diversity, equality, and inclusion, and we're proud to be a leader in the industry. We offer a dynamic and inclusive work environment, where you can grow your career and make a real impact. Join us and be part of a team that's shaping the future of knowledge professionals.

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