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IT Experience Manager
hace 1 mes
We are seeking a highly skilled IT Experience Manager to join our team at Neoris. As a key member of our IT department, you will be responsible for designing and implementing a world-class customer experience for our internal users.
Key Responsibilities:
Define and monitor experience KPIs to ensure exceptional service delivery
Design and implement a distinctive experience for internal IT service desk across various support channels
Collect and analyze user feedback to identify areas for improvement in service delivery and IT processes
Collaborate with internal teams to ensure efficient issue and request resolution
Stay up-to-date on emerging technologies and best practices in IT service management
Requirements:
Excellent communication, interpersonal, and problem-solving skills
Strong ability to prioritize tasks and work effectively in a fast-paced environment
Proficient in common IT and troubleshooting procedures
Familiarity with IT service management best practices (ITIL)
Customer-centric mindset with a passion for exceeding user expectations
Excellent written and verbal communication skills
Experience with Service Now ticketing system
We offer a competitive benefits package, including 100% nominal scheme, legal benefits, wellness program, and professional development plan.
