Onsite IT Manager, Monterrey

hace 6 días

Monterrey, Nuevo León, México Ab Volvo A tiempo completo

At Volvo, we're building a new truck factory in Mexico and seeking an IT Operation Manager to lead the project's IT infrastructure implementation and manage the support team during runtime.



Key Responsibilities


  • Capture local infrastructure demand on behalf of all Volvo Group units.
  • Manage business stakeholders' relationships and be accountable for local processes and IT runtime management.
  • Be responsible for all ITS resources and deliveries.
  • Oversee the monitoring, maintenance, upgrade, and administration of IT systems, including servers, storage, network, databases, messaging, and collaboration platforms.
  • Operate a mission-critical 24x7 IT infrastructure, including data center operations, WAN/LAN/Wireless networks, monitoring, and configuration tools.
  • Recover applications and systems to enable the recovery of information.
  • Manage service level agreements and produce metrics in support of results. Analyze results to identify trends and opportunities for continual improvement.
  • Develop asset life cycle management, refresh plans, and adopt new technology.
  • Produce and maintain accurate and detailed desktop lifecycle forecasts covering server, network, compute, and storage platforms.
  • Ensure that continuous review and improvement are inherent throughout the Infrastructure Services team.


Deliveries


  • Management of IT disturbances with a focus on coordination, quality control, and continuous improvement.
  • Desk-side support.
  • First Level Application support of Global System Map applications driving warehouse operations.
  • End-user request services.
  • Support of one-time on-site deliveries.


Requirements

As a manager, you will create an efficient and trustworthy day-to-day operation. You have proven leadership experience and excel in demonstrating core values according to the Volvo Core Habits.



Since you are part of a regional unit with regional responsibilities, you must actively cooperate with various stakeholders and navigate easily in a multicultural environment.



You must have an innovative and creative mindset to inspire and challenge your organization.



You also have a strong quality focus and a personal drive to reach the objectives and targets set for your unit, understanding how these contribute to the Volvo Group vision and strategy.



An education in information technology or a related field is required, or the equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.



A master's degree and PMI certification are a plus.



A minimum of 2-7 years of experience and progressive experience in managing IT infrastructure and services, preferably for a manufacturing business, is required.



Experience with support and operations for IT infrastructure, including computing and storage (Linux and Wintel), network, application hosting, database, messaging, unified communications, and collaboration, is also required.



Experience in the delivery of infrastructure services in a global organization is essential.

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