Head of Customer Solutions
hace 1 semana
About a Magnificent Career Opportunity
We are seeking a seasoned professional to lead our Customer Solutions team in Mexico, ensuring customer value and satisfaction through efficient service delivery for our comprehensive portfolio of Digital Services products and solutions.
In this role, you will collaborate with our Digital Services sales and delivery teams, as well as the overall Customer Unit organization, to drive pre-sales activities that highlight Ericsson's solutions as a trusted advisor to key decision-makers in the customer's organization.
Key Responsibilities:
- Support our account managers in generating long-term profitable business for Ericsson by working closely with teams in sales, solutioning, and delivery of customer projects.
- Conduct in-depth technical discussions with customers and communicate value/differentiators to position Ericsson as a technology leader.
- Be accountable for driving new funnel opportunities, preparing compelling and competitive offers, and progressing large, strategic key deals forward to closure.
- Build positive relationships with CU account management teams, key customer decision-makers, and influencers, Ericsson business areas, market area, and other key stakeholders.
- Targeted and measured on Net Sales, Gross Margin, and Working Capital Days, as well as delivery quality and customer satisfaction.
- Mentor to DS staff and account teams, drive Resource Management, Resource Planning & Competence Development activities.
Requirements:
- Strong background in solutions/consultative sales approach at the executive level with the ability to translate business needs to product solutions.
- Proven leadership skills (as line manager, project manager, lead architect, or other positions with leadership).
- Expertise in overall Digital Services portfolio.
- Solid understanding of Cloud Infrastructure, Packet Core, IMS, Digital BSS products.
- Excellent presentation and communication skills, both in Spanish and English.
About Ericsson
At Ericsson, you will have an outstanding opportunity to use your skills and creativity to push the boundaries of what's possible. To build never-seen-before solutions to some of the world's toughest problems. You will be challenged, but you won't be alone. You will be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
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