Head of Support
hace 1 día
Job Summary
We are seeking a highly skilled and experienced Head of Support to join our team at WPP. As a key member of our IT organization, you will be responsible for leading our support services for Latin America, ensuring that our internal colleagues receive exceptional support and service.
About the Role
The Head of Support will be accountable for all support services for the Latin America region, including technologies, colleague devices, meeting room technologies, audio-visual, local connectivity, and distributed technologies. You will lead a team of IT Support professionals and work closely with senior stakeholders in the region to ensure that our support services meet the highest standards.
Key Responsibilities
- Lead the design and implementation of a new global Digital Workplace partner and transition approach
- Develop and implement a service model that meets the needs of our internal colleagues
- Monitor the performance of partners and ensure that services are delivered in line with expectations and contractual obligations
- Work closely with the Service Management function to identify and implement improvements
- Manage a large team of IT Support professionals and ensure that they are motivated, aligned to the strategic direction, and high-performing
Requirements
To be successful in this role, you will need to have:
Extensive experience in IT support and service managementStrong leadership and management skillsExcellent communication and interpersonal skillsAbility to work in a fast-paced environment and prioritize multiple tasksKnowledge of IT service management frameworks and toolsAbout WPP
WPP is the world's largest communications services group, helping its clients transform the future through extraordinary work. Our IT organization is an integral part of this journey, providing technology services that enable our colleagues to collaborate, create, and thrive.
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