IT Support Specialist with Global Reach
hace 1 semana
At Hitachi Digital Services, we're not just building a team - we're co-creating meaningful solutions to complex challenges.
We're a global force in digital innovation, harnessing engineering excellence and passion to drive progress. Our dream is to turn organizations into data-driven leaders that make a positive impact on their industries and society.
We're always looking for talented individuals like you to join our ranks. If you believe that innovation can bring a better tomorrow closer to today, this could be the perfect opportunity for you.
About the Role
We're seeking an IT Support Specialist with a passion for delivering exceptional customer service and resolving technical issues. As a key member of our team, you'll work collaboratively with peers to provide best-in-class support for our global customers.
Your responsibilities will include:
- Providing timely and effective support via phone, email, or chat
- Escalating complex issues to L2 or L3 support teams when necessary
- Utilizing tools like ServiceNow, Genesys, and Beyond Trust (Bomgar) to manage incidents and service requests
- Diagnosing and resolving advanced IT-related issues, including software, O365, and Windows operating systems
- Assisting with password resets, account lockouts, and other user account management tasks
- Documenting and tracking incidents and service requests in the ticketing system
- Maintaining accurate details and providing timely updates
What We Offer
As a valued member of our team, you can expect a competitive salary range of $65,000 - $85,000 per year, depending on your location and experience. We also offer industry-leading benefits, flexible work arrangements, and opportunities for growth and development.
Our commitment to diversity, equity, and inclusion means that everyone has an equal chance to succeed. We welcome applicants from all backgrounds and are proud to be an equal opportunity employer.
So why wait? Join us today and start co-creating a better tomorrow
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