Highly Skilled IT Support Specialist

hace 15 horas


Xico, México Avantor A tiempo completo

The Opportunity:

Avantor is seeking a highly skilled and experienced IT Support Lead Specialist to join their team. This role will be responsible for supporting the planning, acquisition, installation, control, management, and maintenance of the organization's local/wide area networks, computer systems, software, peripherals, and telecommunications.

This is a full-time position based out of the Avantor US Business Center S. de R.L. De CV in Ciudad de Mexico. The ideal candidate will have a strong background in IT support and excellent communication skills.

What we're looking for:

  • Education: A Bachelor's Degree in Computer Systems or a related field.
  • Experience: 5+ years of experience providing IT support.
  • Skills: Bilingual (Spanish and English) at a C1 level, CompTIA A+/Network+, proficiency in Microsoft Outlook and MS Exchange environments, Windows 2K, 11, and Windows Server.
  • Behavioral traits: Customer-oriented, reliable, self-motivated, organized, detail-oriented, teamwork, and a quick learner.

Key Responsibilities:

  • Support the Corporate Support Team of Level 3 and Level 4 as necessary.
  • Maintain IT Assets Inventory up to date using Avantor tools and manage electronic e-waste equipment.
  • Comply with SLA parameters as per established by Corporate in our Avantor IT ticket system.
  • Propose, design, develop, implement, and support improvements in business processes using the available of IT tools.
  • Perform network troubleshooting to isolate and diagnose common network problems.
  • Install, upgrade, and configure network printing and software.

Estimated Salary: $70,000 - $90,000 per year, depending on qualifications and experience.

Benefits:

  • Opportunity to work with a global team of 14,000+ associates.
  • Chance to contribute to life-changing science.
  • Professional growth and development opportunities.


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