Client Service Specialist

hace 4 semanas


Xico, México Swarovski A tiempo completo

About the Role

We are seeking a highly skilled and motivated Client Service Specialist to join our team at Swarovski. As a key member of our operations team, you will play a critical role in supporting the management of business operations across channels and supporting the whole organization across teams to ensure business and customer service objectives are met.

Key Responsibilities

  • Provide first-level support for all administrative queries for all sales channels, including systems, password resets, missing/damaged parcels, product availability, credit and stock returns, and order processing.
  • Manage orders, including input, approval, backorders, invoicing, credit/debit notes, and EDI order processing, for all products, including samples and visual merchandising materials.
  • Support and coordinate stock recall/returns, from securing initial authorization and receipt of product, through to input and approval in SAP.
  • Use order and sales operational systems, including SAP, SRP, EPOS, and Kronos/Quinix.
  • Support back-end activities of the CRM system, ensuring loyalty member data is checked/processed.
  • Responsible for master data completeness and correctness, including product, customer, consumer, and price data.
  • Interface and provide second-level support to Consumer Services 3rd party Contact Center for cluster-related consumer complaints and query escalations.
  • Support Repair, Warehousing, Custom, and Logistics services until handover to SCM.
  • Support in generating reports until handover to Controlling, as well as ad-hoc reports as necessary.
  • Responsible for the collation, initial investigation, and reporting of Grey Market or IP infringement issues to Central.

About You

We are looking for a unique and amazing talent who brings along the following:

  • Minimum 2 years of work experience in a fashion customer- and commercial-focused retail environment.
  • Minimum 1 year of work experience in a similar customer service role in a Consumer Goods Business, ideally with SAP/Micros, etc.

What We Offer

As a Client Service Specialist at Swarovski, you will have the opportunity to work in a dynamic and innovative environment, where you will be challenged to grow and develop your skills. You will be part of a diverse team that is pushing boundaries and creating new experiences for our customers.


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