HR Service Delivery Specialist

hace 4 semanas


Xico, México Organon A tiempo completo
{"title": "HR Service Delivery Specialist", "subtitle": "Latin America", "content": "

At Organon, we're passionate about delivering impactful medicines and solutions for a healthier every day. As an HR Service Delivery Specialist in Latin America, you'll play a key role in providing exceptional customer care and positive employee experience to our internal customers. Your expertise will be essential in resolving escalated inquiries and complex transaction requests, while overseeing various country-specific processes and employment requirements for our Organon employee population.

Responsibilities
  • Utilize HR case management and knowledge management system 'ServiceNow' to obtain resolutions and document/track cases.
  • Research and analyze data and information, navigate multiple systems, resources, and tools to investigate and provide accurate answers; contribute to HR knowledge base to improve client resolution.
  • Support the Employee Lifecycle Processes (document creation, hiring/onboarding process administration, benefits administration, payroll submission and reporting) and ensure compliance with local country/union/employment requirements and regulations; engage with fellow support functions and service providers as needed.
  • Tier 2 support: handle escalations from HR Support Center and provide market-related information to HR Support Center upon request, e.g., interpretation of policies.
  • Liaise with fellow LATAM-Brazil Analyst to support LATAM Cluster countries with HR Service Delivery and HR operational items; serve as back-up for fellow Analyst across all LATAM HR support activities.
  • Involvement in regional Service Delivery activities (e.g., projects, regional operational tasks, support for other markets).

Requirements

  • Fluent in Spanish and English (written and spoken).
  • At least two years of related work experience, e.g., HR support, employee experience, or a related field.

About Organon

We're a global community of thousands dedicated to redefining the future of women's health. Our mission is to deliver impactful medicines and solutions for a healthier every day. We're looking for real, passionate team players, curious innovators, forward thinkers, empowered by the idea of shaping their career, and ready to bring their fire to embrace change and the opportunities it brings for progress.

", "lang_code": "en-US"}

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