IT Service Delivery Manager

hace 4 semanas


Juárez, Chihuahua, México Brp A tiempo completo

IT Service Delivery Manager

At BRP, we strive to create a culture of innovation and excellence. As an IT Service Delivery Manager, you will play a key role in driving this vision forward.

Key Responsibilities:

  • Manage helpdesk and service desk performance, analyze and monitor IT Department needs, identify vulnerabilities, perform risk assessment and identify critical/sensitive processes
  • Provide recruitment, supervision, professional development and team assessment
  • Interact with management & staff to maintain positive and proactive relationship with customers assistance and continuity improvement
  • Measure, monitor and maintain team ability to exceed SLA expectations
  • Plan, organize, schedule & supervise day to day IT activities
  • Attend I&T Change Advisory Board (CAB) and ensure technological changes transparency and reversibility in case of any impact/incident. - Ensure changes are executed as per approved plans
  • Assure I&T follows IT Systems and security policies
  • Ensure and maintain operational recovery and act as designated leader in case of business disruption
  • Work with immediate supervisor and colleagues to develop IT business plans
  • Ensure adequate procurement for infrastructure operations in partnership with designated procurement management team
  • Manage and maintain under control infrastructure budget
  • Participate and assure IT is in compliance with the QMS (Quality Management System) determined for their role in relation to the standard ISO9001, CTPAT, PSP, Ethics programs.
  • Comply with safety rules according to the function.
  • Comply in time planned training related to Quality and Training.
  • Identify and report any quality and compliance issues and support corrective actions.

About BRP:

We believe that the road should belong to everyone. We strive to nurture our people's aspirations, to exceed our riders' expectations and stand in solidarity with all the communities that ride with us.

Building a more inclusive BRP with no barriers for those who seek to ride starts from within, and we need everyone's commitment, drive and dedication to make it a reality.



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