Patient Services Operations Manager
hace 2 meses
About the Role:
This is an exceptional opportunity to lead a team of analysts in delivering outstanding Contact Center performance. As Patient Services Operations Manager, you will be responsible for managing people, processes, and tools that drive patient support center excellence.
Your Key Responsibilities:
- Meet and exceed performance metrics, operations reporting, customer satisfaction, and coaching.
- Play an active role in maintaining and building enterprise performance operations tools, methodologies, people, and processes.
- Work effectively as a people manager and in a team structure; maintain strong cross-functional ties with key business partners.
- Calculate, record, and analyze call, case, and agent performance data and report and present Key Performance Indicators (KPIs) to management and/or customers.
- Routinely assess training compliance and intervene to address training compliance problems.
About You:
We are looking for a highly experienced professional with a strong background in pharmaceutical hub, case, reimbursement, and/or patient services operations. You should have 5+ years' experience in contact or call center process, call monitoring, with a history of leading continuous performance improvement initiatives.
A Bachelor's Degree is required/desired; PharmD, RN, or Master's degree is a plus. You should also have effective leadership skills, including change management for rapidly changing technology and growth in the number of PSC roles on-boarding.
What We Offer:
As a valued member of our team, you can expect a competitive salary of $120,000 - $180,000 per year, depending on location. Our benefits package includes medical, dental, and vision insurance, as well as a 401(k) plan with company match. We also offer paid time off, holidays, and flexible work arrangements.
Join Our Team:
At Novartis, we are committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. If you are a motivated and results-driven professional who is passionate about patient services operations, please submit your application.
-
Senior Lead Patient Services Manager
hace 3 semanas
Xico, México Novartis A tiempo completoJob Summary:As a key member of the Novartis Patient Support team, the Float Senior Supervisor will report to the Director of Operations Mexico. This role will support the daily operations of the PSC Program Management teams, responsible for providing specialty end-to-end case management services for multiple brands and roles. The successful candidate will be...
-
Operations Manager
hace 1 mes
Xico, México Citi A tiempo completoThe General Services Operations Manager is a senior-level professional responsible for leading and directing the operations support team in coordination with Corporate Services. The primary goal is to utilize advanced knowledge to lead planning and implementation of standards and practices, enhancing productivity, quality, and efficiencies.Key...
-
Xico, México Alcon A tiempo completoJob OverviewWe are seeking a highly skilled Global Operations Manager for our Technical Services Team. This role will be based in CDMX and will play a critical part in ensuring the success of our operations.
-
Operations Support Manager
hace 2 semanas
Xico, México Citigroup Inc. A tiempo completoAbout the RoleThe Operations Support Manager is an intermediate management level position that requires a strong leader to provide full leadership and direction to a team of employees in an effort to provide operations support services. The role is responsible for ensuring the seamless delivery of operations support services in alignment with Citi operations...
-
Operations Manager
hace 1 mes
Xico, México Citi A tiempo completoCiti is seeking an experienced Operations Manager to join our team. As an Operations Manager, you will play a critical role in ensuring the seamless delivery of operations support services.Job OverviewThe Operations Manager will be responsible for leading a small team of employees, providing full leadership and direction to ensure the successful execution of...
-
Senior Global Language Services Operations Manager
hace 3 semanas
Xico, México Thermo Fisher Scientific A tiempo completoAbout the RoleThermo Fisher Scientific is seeking a highly skilled Senior Global Language Services Operations Manager to oversee and manage the operations and resources of a global translation team. This role will drive the global multi-lingual asset strategy and be the ultimate owner of Thermo Fisher Scientific's language quality strategy.Main...
-
IT Operations Onsite Support Services Manager
hace 2 semanas
Xico, México Teva Pharmaceuticals A tiempo completoAbout the Opportunity:Teva Pharmaceuticals is seeking an experienced Senior IT Manager to lead our Onsite Support Services team in Mexico. As a key member of our IT department, you will be responsible for overseeing the IT services and infrastructure at our local sites, ensuring smooth operations and user satisfaction.Key Responsibilities:
-
Senior Patient Engagement Manager
hace 1 mes
Xico, México Novo Nordisk A tiempo completoNovo Nordisk Mexico is seeking a highly motivated and experienced Senior Patient Engagement Manager to lead the development and implementation of innovative patient support programs.About the RoleManage the 'Nuevo Yo' program and corporate and PSP call centers to ensure a high-quality patient experience.Develop, implement, and lead initiatives that promote...
-
Operations Director
hace 2 meses
Xico, México Citi A tiempo completoThe General Services Operations Senior Manager is a senior-level professional responsible for leading operations and managing Citi’s general operations teams, in coordination with the Corporate Services function. The overall objective is to utilize detailed knowledge to define and implement systems that are aligned with business strategy and goals, to...
-
Customer Service Operations Manager
hace 1 mes
Xico, México Marken A tiempo completoJob Summary:We are seeking a highly skilled Customer Service Operations Manager to oversee daily customer services operations and ensure timely delivery of shipments.Main Responsibilities:Oversee daily customer services operations, monitoring level of service provided and ensuring timely delivery of shipments.Monitor all inbound and outbound shipments,...
-
Operations Manager Printing Services
hace 1 mes
Xico, México Citi A tiempo completoJob DescriptionThe Operations Manager Printing Services is a senior role that requires specialized knowledge in monitoring, assessing, analyzing, and evaluating processes and data. This position plays a critical role in identifying policy gaps and formulating policies to drive business growth.Key Responsibilities:Independently establish policies within the...
-
Director of Service Operations and Strategy
hace 1 mes
Xico, México Takeda Pharmaceutical A tiempo completoTransformative Career OpportunityTakeda Pharmaceutical, a global biopharmaceutical leader, seeks an experienced Service Delivery Manager to drive service excellence in our Infrastructure, Development, and Engineering (AIDE) platform family.The ideal candidate will possess a strong background in IT Service Management, Operations, or relevant project work,...
-
Operations Support Manager
hace 1 mes
Xico, México Citi A tiempo completoCiti is a global leader in financial services, and we are seeking an Operations Support Manager to join our team. This role will provide full leadership and direction to a small team of employees, ensuring the seamless delivery of operations support services in alignment with Citi's infrastructure and processes.Key Responsibilities:Lead and mentor a team of...
-
Financial Operations Manager
hace 1 mes
Xico, México Integrated Management Services Mexico A tiempo completoRole SummaryWe are seeking a highly skilled Financial Operations Manager to join our team at Integrated Management Services Mexico. This is a full-time position that requires a public accountant with postgraduate studies in finance and experience with ERP systems, Aspel, and banking software.About the JobThis role involves reviewing purchase invoices,...
-
Food Services Operations Manager
hace 3 semanas
Xico, México Marriott International, Inc A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Food Services Supervisor to join our team at Courtyard Mexico City Vallejo. The successful candidate will be responsible for leading our food services operations, ensuring exceptional guest experiences, and driving business growth.About Marriott InternationalMarriott International is a global...
-
Senior Operations Support Manager
hace 1 mes
Xico, México Citi A tiempo completoAbout CitiCiti is a leading global bank that provides financial services to individuals, corporations, and governments. We offer a range of products and services, including consumer banking, credit cards, corporate and investment banking, and transaction services.Job DescriptionWe are seeking an experienced Senior Operations Support Manager to join our team...
-
Operations Manager
hace 2 meses
Xico, México Marriott International, Inc A tiempo completo**Job Overview**As an Operations Manager at Marriott International, Inc., you will play a crucial role in ensuring the smooth operation of our hotel's departments, including Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance.**Key Responsibilities**Assist in the execution of all hotel...
-
Operations Manager
hace 3 semanas
Xico, México Uber Freight A tiempo completoAbout the RoleOverview: As an Operations Manager at Uber Freight, you will be responsible for managing daily execution for Intra Mexico operations, meeting or exceeding Uber Freight and customer targeted financial objectives, and ensuring consistent and professional communications with customers and carriers.Key Responsibilities:Manage daily execution for...
-
Sales Operations Manager
hace 2 semanas
Xico, México Western Union A tiempo completoCompetitive Salary: $65,000 - $85,000 per yearWe are seeking a highly motivated and experienced Sales Operations Manager to oversee the daily operations of several Western Union branches.About the Role:As a Sales Operations Manager, you will be responsible for supervising employees, conducting data analysis and reporting, evaluating personnel, and reviewing...
-
Marketing Manager for Channel Operations
hace 2 meses
Xico, México Amazon Web Services Mexico S. De R.L. De C.V. A tiempo completoAbout the JobThe Amazon Web Services Mexico S. De R.L. De C.V. team is seeking a skilled Marketing Manager for Channel Operations to lead the development, Go-To-Market, and enablement of automated localization products and services.This role requires a strong background in digital marketing, content production timelines, and localization services. The ideal...