Team Lead Americas, Client Success
hace 4 semanas
At Flywire, we're on a mission to deliver the world's most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
We're seeking a Client Success Lead, Americas to join our team and help us achieve our mission. In this role, you will have a strategic focus centred around the provision of exceptional value-add support services, primarily in the form of training and end-user communication optimisation for our existing client base. You will also coordinate the management of ~900 group-managed accounts through scalable, effective engagements.
As a senior member of the Client Operations team, you will work closely with the Global Manager of Client Success, Snr. Director of Client Operations and other Team Leads to inform our collective approach and to challenge existing processes; particularly with how Client Success operates within the wider EDU function.
This team is quickly evolving and is flexible to the needs of the business which means this role must work in step with Client Analysis, Relationship Management, Sales, Client & Payment Experience, Marketing & Implementation to mature into the most effective version of itself in providing meaningful, data-led engagement to enhance client (and their payers) experiences.
This is a rare opportunity to help shape the path for client engagement at Flywire, in this role you will:
- Define and execute a Client Success strategy across the region, to maximise leads and engagement
- Manage and coordinate a regional team with sensitivity, pragmatism, enthusiasm & flexibility
- Empower & coach your team to provide scalable, effective support to our clients
- Utilise data insights to inform, formulate and drive strategy(s) for client engagement & change management
- Be both a coordinator and a do-er, you're in the game, not on the sidelines
- Manage a portfolio of accounts, actively seeking opportunity to positively influence revenue
- Be able to manage your own daily operations while maintaining overall team productivity
- Identify and project manage process improvements & initiatives for optimisation
- Constantly assess team performance & outputs against pre-determined KPIs
- Be able to effectively prioritise, act with a sense of urgency and delegate effectively
- Nurture collaborative relationships with key internal stakeholders, to maximise opportunity and outputs
- Understand the Flywire product suite, tools, and workflows
Here's What We're Looking For:
- 6+ years of experience in customer/client support, account management, and/or project management preferred.
- Experience as a manager in Higher Education, Payments, Banking & Finance, and/or Technology Platforms (Beneficial)
- Experience leading a team and/or coaching key stakeholders to benefit both the individual and the group
- Be accountable, proactive & persistent. Always
- Ability to disrupt the status quo and deliver change
- Strong problem solving and project management skills with attention to detail
- Time management, organisational and analytical skills
- Excellent written and verbal communication and presentation skills
- Takes initiative, willing to engage internally and externally and think outside the box
- Fluency in English and Spanish is required (C1 proficiency or equivalent)
Technologies We Use:
- Looker
- Smartsheet
What We Offer:
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start- Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days
- Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers)
Submit today and get started We are excited to get to know you Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your "go-to" person for any questions.
Flywire is an equal opportunity employer. With over 40 nationalities across 14 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we're excited to watch our unique culture evolve with each new hire.
"}-
Client Success Team Lead
hace 16 horas
Xico, México Spoton: Corporate A tiempo completoJob Title: Client Success Team LeadAt SpotOn: Corporate, we're dedicated to helping restaurants and small businesses thrive with our innovative payment and software technology. As a Client Success Team Lead, you'll play a crucial role in ensuring our clients receive exceptional service and support.Responsibilities:Lead client escalations to resolve issues...
-
Customer Success Team Lead
hace 4 semanas
Xico, México Metamap A tiempo completoWe're living at the dawn of a borderless world, but most people still don't have the tools needed to engage in critical high-trust services, including everything from access to financial services, to sharing assets in peer-to-peer marketplaces, and even managing talent. At MetaMap, our work is centered on addressing this gap by building an identity data...
-
Client Success Representative
hace 4 semanas
Xico, México Builder Lead Converter A tiempo completoAbout the RoleBuilder Lead Converter, a leading Software With a Service (SwaS) company specializing in home builder lead generation and sales, is seeking a talented and dedicated Client Success Representative to oversee and address onboarding new clients and support ongoing technical needs.Key ResponsibilitiesConduct monthly client meetings to review Key...
-
Client Success Associate
hace 4 semanas
Xico, México Builder Lead Converter A tiempo completoJob SummaryBuilder Lead Converter, a leading Software With a Service (SwaS) company specializing in home builder lead generation and sales, is seeking a talented and dedicated Client Success Associate to oversee and address onboarding new clients and support ongoing technical needs.About UsWe understand the challenges that builders and remodelers face in...
-
Pharmacovigilance Team Lead
hace 4 semanas
Xico, México Viatris A tiempo completoPharmacovigilance Team Lead RoleViatris is seeking a highly skilled Pharmacovigilance Team Lead to join our team in Latin America. As a key member of our Pharmacovigilance department, you will be responsible for leading a local team of Pharmacovigilance Specialists and supporting the non-affiliated pharmacovigilance business in the region.Key...
-
Associate Vice President, Americas
hace 4 semanas
Xico, México Lcr Capital Partners A tiempo completo**Job Summary**The Associate Vice President, Americas will join a rapidly expanding global commercial team at LCR Capital Partners, a private investment and advisory services firm. This role is primarily comprised of lead generation, client-facing activities, and partner-facing initiatives. We are seeking an extremely well-organized, confident, hard-working,...
-
Sales Team Lead
hace 4 semanas
Xico, México American Telemarketing Solutions A tiempo completoAbout the RoleWe are seeking a highly experienced and results-driven Sales Team Lead to join our team at American Telemarketing Solutions. As a Sales Team Lead, you will be responsible for leading a team of sales representatives and driving business growth through strategic sales initiatives.Key ResponsibilitiesLead, mentor, and manage a team of sales...
-
Sales Team Lead
hace 4 semanas
Xico, México Teltonika A tiempo completo{"h1": "Sales Group Manager", "p": "We are seeking a talented Sales Group Manager to join our growing South America Sales team in Mexico. As a Sales Group Manager, you will be responsible for leading, training, and motivating your own sales team representing Teltonika Telematics. Your goal will be to execute strategic plans to reach sales targets and expand...
-
Programmatic Team Lead
hace 4 semanas
Xico, México Rise A tiempo completoJob SummaryThe Programmatic Team Lead at Rise is responsible for overseeing a team of direct reports across all locations. This individual will act as a subject matter expert on programmatic strategy and execution, assuming a client-facing role during pre-sales activity and enterprise-level client meetings.Key ResponsibilitiesManage a team of direct reports,...
-
Client Success Specialist
hace 4 semanas
Xico, México Factorial Hr A tiempo completoAbout Factorial HRFactorial HR is a leading provider of Human Resources software solutions, dedicated to helping small and medium-sized businesses automate HR workflows, centralize people data, and make informed business decisions.Our MissionWe strive to empower businesses to achieve their full potential by providing innovative HR solutions that drive...
-
**Team Director**
hace 4 semanas
Xico, México Ortho-Team Ag A tiempo completo**Job Overview**We are seeking a highly skilled and experienced **Team Director** to lead our team at Ortho-Team Ag. As a key member of our organization, you will be responsible for guiding, monitoring, and leading a group of professionals to achieve our goals.**Key Responsibilities**Direct and administer the day-to-day operations and activities of the...
-
Sales Team Lead
hace 4 semanas
Xico, México Kempton Asset Management A tiempo completo**About Kempton Asset Management**Kempton Asset Management is a leading global financial broker, established in the U.K. in 2013. As an independent advisory firm, we have grown from strength to strength, establishing ourselves as one of the top firms in Europe and Latin America.**Compensation and Benefits**:Our compensation package includes:Base salary:...
-
Team Lead
hace 4 semanas
Xico, México Louis Vuitton A tiempo completoJob Summary:We are seeking a highly skilled and experienced Team Manager to join our team at Louis Vuitton. As a key member of our sales leadership team, you will be responsible for building and maintaining strong relationships with our clients, driving sales growth, and leading a high-performing team.Key Responsibilities:Develop and execute sales strategies...
-
Program Management Lead
hace 4 semanas
Xico, México Aecom A tiempo completo{"title": "Program Management Lead - Latin America", "content": "AECOM is seeking an experienced Program Management Lead to join our Latin American team, shaping and leading major programs across the region, across various sectors.As a Program Management Lead, you will be responsible for leading and managing large to very large size programs with high levels...
-
Team Lead, Service Delivery
hace 4 semanas
Xico, México Ttec A tiempo completoJob SummaryWe are seeking a highly motivated and experienced Team Lead, Service Delivery to join our team at TTEC. As a Bilingual Team Lead, you will be responsible for leading a team of customer service representatives and ensuring that they meet both TTEC and client metric performance goals.Key ResponsibilitiesCoach associates to ensure the achievement of...
-
Customer Success Coordinator
hace 4 semanas
Xico, México Doctoralia Mexico A tiempo completo**About Doctoralia Mexico**Doctoralia Mexico is a leading healthcare software-as-a-service company, specializing in digitizing healthcare providers and revolutionizing the patient experience. With a strong presence in Europe and Latin America, we are expanding our team to drive growth and innovation.**Job Summary**We are seeking a highly motivated and...
-
Americas Regional IPMO Lead
hace 15 horas
Xico, México Engineeringuk A tiempo completoAbout the RoleWe are seeking an experienced Regional IPMO Manager to lead our Americas portfolio, responsible for overseeing all capital works across the region. This is a unique opportunity to drive business growth and deliver exceptional results.Key ResponsibilitiesEstablish and lead the regional Innovation working group to drive innovation and improvement...
-
Software Engineering Team Lead
hace 4 semanas
Xico, México Lexisnexis Legal &Amp; Professional A tiempo completoAbout Our TeamLexisNexis Legal & Professional, a global leader in the legal industry, is seeking a highly skilled Software Engineering Team Lead to join our team. With over 11,800 employees worldwide, we serve customers in more than 150 countries and are part of RELX, a global provider of information-based analytics and decision tools for professional and...
-
Sales Team Lead
hace 4 semanas
Xico, México Teltonika A tiempo completo{"title": "Sales Group Manager", "description": "We are a dynamic and innovative company that values creativity and ambition. We are seeking a talented Sales Group Manager to join our growing South America Sales team in Mexico to work with Telematics devices portfolio oriented to B2B market needs in the local region.**Key Responsibilities:**• Lead, train,...
-
Customer Support Team Lead
hace 4 semanas
Xico, México Samsara A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced supervisor to lead our Level 1 Customer Support team. As a key member of our support operations, you will be responsible for coaching and mentoring your team members, handling customer escalations, and overseeing the team's productivity.This is an exciting opportunity to join a dynamic and growing...