Client Success Specialist
hace 2 días
About Factorial HR
Factorial HR is a leading provider of Human Resources software solutions, dedicated to helping small and medium-sized businesses automate HR workflows, centralize people data, and make informed business decisions.
Our Mission
We strive to empower businesses to achieve their full potential by providing innovative HR solutions that drive efficiency, productivity, and employee engagement.
The Role
We are seeking a highly motivated and customer-focused Client Success Specialist to join our Customer Experience team. As a Client Success Specialist, you will play a critical role in ensuring the successful onboarding and ongoing support of our clients, driving customer satisfaction, and contributing to the growth and success of our business.
Key Responsibilities
- Solve customer complaints and queries in a timely and professional manner.
- Work closely with the operations team and customers to resolve any technical issues or bugs.
- Lead successful implementation sessions and provide exceptional customer service to new clients.
- Retain existing clients and identify opportunities to upsell or cross-sell our services.
Requirements
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Native level of Spanish language proficiency.
- Previous experience in customer support or a related field.
What We Offer
- A dynamic and multicultural work environment.
- Opportunities for career growth and professional development.
- A comprehensive benefits package, including health insurance and a hybrid work arrangement.
Join Our Team
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