Strategic HR Operations Specialist
hace 3 días
We are seeking a highly skilled Strategic HR Operations Specialist to join our team at Johnson Controls. This role will play a critical part in delivering exceptional HR services to employees and managers across the organization.
About the RoleThe successful candidate will be responsible for providing expert support on various HR-related issues, including employee inquiries, onboarding and offboarding processes, data management, and vendor coordination. The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities- Provide specialized HR support to employees and managers, ensuring timely resolution of queries and concerns.
- Manage end-to-end ownership of employee inquiries, from initial contact to closure.
- Collaborate with HR Business Partners, Tier 2 teams, and Centers of Expertise to deliver high-quality HR services.
- Develop and maintain knowledge articles to enhance the company's knowledge base.
- Process transactions in HR systems (Workday, SNOW), ensuring data accuracy and providing support to employees and former employees.
- Coordinate interactions with vendors and COEs, ensuring seamless execution under Service Model SLAs and Key Performance Indicators.
- Support employees with enrollment in various Paysilps tools and payroll systems, including ADP, Meta4, and Workday.
- Bachelor's degree in HR, Finance, Business, or a related field.
- Strong Excel skills, including pivot tables and macros.
- High Customer Service orientation.
- Excellent organizational skills and ability to track and follow up.
- Ability to manage multiple priorities simultaneously.
- Desirable working experience in HR Service Centers, HR operations, or Payroll areas.
- Experience in Human Capital Management systems (Workday, Service Now, Oracle).
We offer a competitive salary range of $65,000 - $85,000 per annum, depending on location and experience.
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