Recovery Specialist

hace 7 días

Ciudad de México, Ciudad de México AIG A tiempo completo
Recovery Specialist Role

AIG is a global leader in commercial and personal insurance solutions, and we are seeking a skilled Recovery Specialist to join our team. As a Recovery Specialist, you will play a critical role in helping our customers manage risk and respond to times of uncertainty.

Key Responsibilities

As a Recovery Specialist, your primary objective will be to identify and pursue all possible avenues for recovering funds from third parties involved in claims. This will include subrogation, salvage, and other recoveries such as non-cashes. You will work closely with claims adjusters and other stakeholders to streamline the claims management process, ensuring timely identification of recovery opportunities and efficient execution of recovery efforts.

Additionally, you will focus on maximizing recovery opportunities, resulting in increased revenue for AIG. This will directly contribute to the financial stability and growth of the company. You will also be responsible for mitigating indemnity and expense spend in claims, while ensuring claims are accurately assessed within policy limits under proactive management of claims.

Requirements

To succeed in this role, you will need:

  • Functional responsibilities, including effective resolution of complex claims and recoveries handled by the team
  • Accurate and consistent reserving and financial control of claims
  • Mitigation of indemnity and expense spend in claims while ensuring claims are accurately assessed within policy limits under proactive management of claims
  • Effective communication to all relevant stakeholders

You will also need to possess strong leadership skills, including the ability to prioritize and multi-task effectively in a fast-paced environment. You will need to communicate information clearly and concisely both verbally and in writing, and have proficiency in Desk Management, phone etiquette, time management, and dealing with difficult customers.

Experience in successfully leading a recovery or claims team is also required, as well as the ability to develop and implement procedures to maximize business results of a work unit. You will need to be able to effectively build business partnerships and communicate effectively with all levels within the organization.

Strong analytical decision-making and problem-solving skills are also essential, as well as highly effective communication skills (written, verbal, presentation). You will need to demonstrate abilities in time management and establishing priorities, and have strong stakeholder management experience, both internal and external.

Technical Skills and Expertise

You will need to have:

  • Insurance claims experience, preferably with recovery claims
  • Experience with claims litigation, salvage, and subrogation
  • Advance Microsoft Office – proficiency in Excel, Word, PowerPoint
  • Strong organizational skills and attention to detail
  • Excellent verbal and written communication skills in English
  • Follow-up culture
  • Windows skills, especially Excel experience
  • Basic Commercial Lines Recovery knowledge
  • Desirable knowledge about OCRA HANDLING
  • Ability to analyze and pay vendor invoices
AIG Culture

AIG is committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions, and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities, and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion.

The diversity of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [insert email address].

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