Collections Specialist

hace 5 días

Ciudad de México, Ciudad de México Charger Logistics A tiempo completo
About the Role

Charger Logistics is seeking a highly skilled and experienced Collections Specialist to join our team. As a key member of our finance department, you will be responsible for managing an account portfolio and assisting in account reconciliation for the collection of all monies due from customers.

Key Responsibilities
  • Manage Account Portfolio: Responsible for managing an account portfolio and assisting in account reconciliation for the collection of all monies due from customers.
  • Develop Collections Strategies: Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships.
  • Record Keeping: Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies.
  • Collaboration: Collaborate with cross-functional teams, including legal, finance, and customer service, to resolve complex or escalated customer issues.
  • Customer Communication: Communicate with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions.
  • Portfolio Prioritization: Prioritize portfolio so that collection efforts result in maximum benefits watching for key indicators that a customer account is in jeopardy of becoming delinquent.
  • Issue Resolution: Resolve customer account issues including past due invoices to assure timely payments.
  • Payment Negotiation: Make recommendations to Sales and/or the customer to negotiate payment settlements.
  • Relationship Building: Develop professional relationships with all accounts payable contacts on each assigned account.
  • Audit and Monitoring: Audit accounts for accurate billing and monitor aged and skipped invoices to ensure payment is received timely.
  • Process Improvement: Utilize more advanced skills and expertise in a range of processes, procedures, systems to recover aging invoices.
  • Contribution: Contribute ideas for process improvement based on identified themes and an understanding of the big picture.
Requirements
  • Experience: Minimum 5 years of collections, cash applications, credit, accounts payable or related finance experience.
  • Managerial Experience: Managerial experience in the collection department will be an asset.
  • Transportation and Logistics Experience: 2+ years of experience in the transportation and logistics field is preferred.
  • Education: Recent college or university degree in Business-Finance or related field is required.
  • Previous Experience: Previous experience in a Collection specialist role or function is an asset.
  • Skills: Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills.
  • Negotiation Skills: Strong negotiation skills with proven closing ability.
  • Independence and Teamwork: Ability to function independently with little or no supervision as well as function in a team environment.

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