Disaster Recovery Manager

hace 7 días

Ciudad de México, Ciudad de México MX003 Marsh And Mclennan Servicios S.A. De Cv A tiempo completo

About the Role:

MX003 Marsh And Mclennan Servicios S.A. De Cv is seeking a highly skilled IT Systems Specialist to join our team. As an IT Systems Specialist, you will be responsible for facilitating corporate-wide IT processes, including Disaster Recovery, Microsoft License Management, Service On-boarding, and Management Reporting Services.

Key Responsibilities:

  • Plan and coordinate application DR testing schedules to ensure compliance with application DR policy and client requirements.
  • Manage scheduled application DR tests in partnership with Tech & Bus throughout the year.
  • Own DR preparation activities within different groups, including Application Technical Operations (ATO), App Team, etc.
  • Ensure required application DR documentation is complete, signed off, and reviewed as outlined in DR policy and related documentation.
  • Coordinate Application and ATO resources required for DR testing.
  • Maintain DR data on ATO SharePoint Team site.
  • Track post-mortem closure items and ensure actions are closed.
  • Provide required DR information to corporate stakeholders, maintaining integrity of data and adding value to business.

Operations Management Processes:

  • Facilitate ATO/application on-boarding process, including estimated cost, build, and implement, ongoing support, and service transition.
  • Produce regular and ad-hoc management reports on MMC Visualization Tools like Microsoft Power BI and make them available to Global Technology Leadership team.
  • In partnership with various technology and business teams, work on infrastructure-related processes like Inventory Review, Capacity Forecasting, and Application Sunset.
  • Coordinate MS licensing-related requests throughout the year.
  • Maintain DR and Ops Management Processes SharePoint team site, delivering team documentation, procedures, guidelines, and calendars.
  • Create and maintain technical documents, such as technical guidelines, policies, and procedures, FAQs, and calendars.
  • Develop and maintain solid contacts with other Technology communities.
  • Contribute to group/team-wide process improvement initiatives.
  • Ability to work in a global team located in various geographies.

Requirements:

  • Excellent English communication skills (both verbal and written).
  • At least 2 years of experience in diverse technical problem-solving.
  • Experience of Reporting & Data Visualization Tools like Microsoft BI, Tableau, or Qlik.
  • Experience in managing Disaster Recovery tests.
  • Intermediate to advanced level of knowledge of Microsoft Excel and MS Word.
  • Understanding of end-user processes and operational procedures.
  • Can communicate effectively across all levels and groups of an organization.
  • Enjoys working in a fast-paced, ever-changing work environment.
  • Determines own priorities and works well individually and as part of the team.
  • Sound knowledge and understanding of ITIL processes, at least one end-user ticket management system, capacity management and forecasting processes, end-end support drivers, SLAs, and performance metrics, change management processes, industry DR solutions, trends, policies, and management processes.

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