Customer Service Representative

hace 3 semanas


Xico, México Hilton Worldwide, Inc. A tiempo completo

Company Overview

Hilton Worldwide, Inc. is a leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

Job Description

We are seeking a skilled Telephone Agent to join our team at Hilton Mexico City Santa Fe. As a key member of our hotel operations team, you will be responsible for providing exceptional customer service to our guests by accepting, delivering, and responding to messages, enquiries, and emergencies in a timely and efficient manner.

Responsibilities

  • Achieve positive outcomes from guest queries
  • Accept and deliver all messages correctly and promptly for both guests and management
  • Ensure all wake-up calls take place at the correct time
  • Demonstrate knowledge of all hotel facilities and services and use up-selling techniques to promote these offerings when appropriate
  • Handle emergency calls immediately and relay comprehensive and accurate information, as required
  • Demonstrate a high level of customer service at all times
  • Comply with hotel security, fire regulations, and all health and safety legislation
  • Attend appropriate training courses, when required

Salary

The estimated annual salary for this position is around $35,000-$45,000, depending on experience and qualifications.

Benefits

  • A competitive salary
  • A comprehensive benefits package
  • Ongoing training and development opportunities

Requirements

To be successful in this role, you should have:

A positive attitude and good communication skillsCommitment to delivering a high level of customer serviceAbility to work on your own and as part of a teamCompetent level of IT proficiency

Working for Hilton

Hilton is committed to creating an inclusive and welcoming work environment that values diversity, equity, and inclusion.



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